Patient Access Intake Specialist

Work for One of the World's Best Hospitals!

In 2019, Newsweek named Charlton Memorial, St. Luke's, and Tobey among the Best Hospitals in the World. Why? Because we have some of the most talented people in the world.
 
We are searching for a Patient Access Intake Specialist to perform a variety of duties to facilitate patient access to physician practice services throughout Southcoast Physicians Group under the general direction of the Manager, Patient Service Center or designee. This role is responsible to ensure patient compliance with applicable organization policy and to obtain accurate patient information to ensure patient safety and satisfaction, while ensuring optimal reimbursement to the organization in accordance with various external regulations. They will work as liaison between insurance carrier, physician office and other clinical services both within and without system wide departments to assure coordination of care, patient satisfaction and that all authorizations and referrals for all services are in place prior to service. Using critical thinking skills to insure appropriate CPT/ICD-9 codes are documented for appropriate service and payment

Hours: Per Diem
Shift: Flexibility - hours typically between 8:00am-5:00pm
 
Education and/or Experience Requirements:

• Associate'sDegree in a related field or equivalent combination of education and experience is required; Bachelor's Degree preferred.
• Certificate in Medical Terminology is required.
• CHAM (Certified Healthcare Access Manage) or CHAA (Certified Healthcare Access Associate) is preferred.
• Previous call center or customer service experience is preferred.
• Strong computer skills and proficiency with Microsoft Office including Word, Excel, and other software programs is preferred. V
• Very good organizational skills are required.
• Over three (3) years of related healthcare experience, including working with third party payers is required.
• Excellent customer service skills and phone skills. 
• Work environment is call center cubicles. 
• Must pay attention to detail and have the ability to discuss financial obligations with patients.

Southcoast Health is a community based health delivery system with multiple access points, offering an integrated continuum of health services throughout Southeastern Massachusetts and Rhode Island. For more than 100 years, we have provided quality, patient-focused care in a state-of-the-art environment. By uniting a single purpose and building an integrated system of services and resources, we have become one of the largest and fastest-growing health systems in Massachusetts.
 
Together We Are More.

• 311 years of hospitals' collective continuous 920 + square miles of service across Southeastern Massachusetts and Rhode Island
• 7,500 + employees: physicians, nurses, IT, Finance, HR, and more
• Named to Newsweek's World's Best Hospitals 2019 and Best Place to Work by the readers of SouthCoastToday

We are committed to providing our employees in Massachusetts and Rhode Island with optimal benefits that promote a healthy work/life balance and add value to our employees' lives.

• Generous Earned Time Off Package**
• Health, Dental  and Vision Insurance*
• Tuition Assistance**
• Short Term and Long Term Disability Insurance*
• Life & AD&D insurance*
• Flexible Spending Accounts*
• 403B Retirement Plan with match
• HealthQuest Wellness Program
• Employee Assistance Program
• Employee Discount Program
• Career Development Opportunities

*Available to regular status employees who are scheduled to work a minimum of 24 hours. 
**Available to regular status employees who are scheduled to work a minimum of 20 hours.
 
Are you ready to make a difference in your community? Join us as we strive to be More than medicine.