Client Service Representative

    Updated 8 days ago
    Allentown, PA 18101
    Full-time, Part-time
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    Job Description

    Client Service Representative
    Customer Service/Operations PA - Allentown CUS-21-00798


    Discover Your Passion and Develop Your Expertise.

    This is a solution-based service environment with an emphasis on partnership and accountability.

    Service Professionals at Paychex are passionate about customers' needs

    In this role, you will...

    • Support inbound call queue handling client calls to process payroll, enter payroll and tax information and answer questions for clients in multiple states.  
    • Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted relationship with our clients.
    • Provide online support, troubleshooting and handle escalations.
    • Take initiative to elevate the client experience, quickly resolve situations and focus on one call resolution.

    This role is a strong fit if you have...

    • 2-5 years customer service in a fast-paced environment.
    • Ability to multi-task and handle high volume work load.


    Just some of the reasons why our employees are #PaychexProud.

    • We value your well-being: From health care plans to retirement planning and wellness programs, we provide our employees with resources to help manage life's twists and turns at any given time.
    • We value your time: From paid time off, to company holidays as well as comprehensive work-life balance programs - we know there's more to your life than just work.
    • We value your development: Our best-in-class training and development team will provide you with ongoing learning opportunities to give you the building blocks to grow your career at Paychex. Couple that with our optional tuition reimbursement program and you're sure to go to the head of the class.
    • We value your perspective: Our company culture is a reflection of the diversity of our employees. We want you to be you.
    • We value our community: We offer paid-time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

    • customer service exp in a fast-paced environment.
    • Ability to multi-task and handle high volume work load.

    Our Commitment

    Paychex is dedicated to fostering a culture of intentional Inclusion and Diversity (I&D). Our valued employees and commitment to I&D is the essence of our internal and external success. Inclusivity is a key value of our corporate culture and is exemplified through our reputation as a top employer for employee development, diversity, and ethics, as well as a focus on fairness in recruitment, selection, and decision making.

    Click here for more information on our corporate social responsibility.

    Open Date 04/28/2021

    Category Customer Service/Operations

    Full-Time/Part-Time Full-Time

    Is this a bilingual position? No

    More than just a paycheck.

    We hold a strong commitment to our culture. Here you will find a company that rallies behind its values and builds its strategies around them.

    Click to Learn More

    Posting ID: 620941953Posted: 2021-05-07Job Title: Client Service Representative