Updated 3 days ago

Manager, Solution Engineering - Commercial

San Jose, CA 95101
Full-time, Part-time
$12.72 - $29.18
Similar jobs pay
Location: San Jose (CA)
Location: Remote (NY) - Other
Location: Remote (OH)

Zoomies help the world connect - and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.

We're problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment.

The Manager, Solution Engineering - Commercial at Zoom is an exciting and rewarding position. We are looking for a dynamic leader with deep Unified Collaboration and UCaaS experience who can lead, build and scale the segment.

This Leadership role will be tasked with leading the "Delivering Happiness" culture here at Zoom, both to our customers and your team. Leave your ego at the door, we are looking for a leader who wants to make everyone around them better. They must foster a culture of trust, teamwork and continued improvement both personally and professionally.

They will also be responsible for serving as the business partner for Sales Leadership across multiple sales regions as well as contributing to budget process, strategic planning, headcount growth, coverage models and business strategy.

The ideal candidate will be self-driven and have a background in telephony, video and applications sales, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API) and/or competitive equivalent. In depth knowledge of Microsoft and application based competition is preferred. (Microsoft, Amazon, RingCentral, 8x8, Cisco, etc)


  • Oversee and lead SE's in the Commercial segment at Zoom
  • Attract, coach, mentor and develop a highly technical and driven team
  • Set the Zoom technical strategy for your SE's
  • Build the Commercial business plan with regional sales partners
  • Handle technical and customer escalations from the team
  • Define and implement technical demand generation and events
  • Work cross functionally to deliver results
  • Drive the Zoom Vision


  • Lead by example and influence, always from the front
  • Work effectively across multiple leaders and departments
  • Strong business acumen and executive presence
  • SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS
  • Minimum 10 years experience in the Unified Collaborations industry
  • Minimum 3 years leading a previous technical presales organization
  • In-depth knowledge of "traditional" voice communications systems and applications
  • Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes
  • Thorough industry competitive knowledge including solution, technology and product offerings
  • Typically requires BS/BA (EE/CS) or equivalent

Desired Skills

  • End-to-end IT systems knowledge
  • Ability to discuss Business Objectives, Business Outcomes, TCO and ROI with customers
  • Formulate and communicate a technical solution / vision
  • Understand Zoom partner and ecosystem partners, products and applications

Explore Zoom:

  • Hear from our leadership team

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog

  • Zoom with us!

  • Find us on social at the links below and on Instagram

Posting ID: 620944612Posted: 2021-06-10Job Title: Manager Solution Engineering