Housekeeping - All Purpose Manager

    Updated 7 days ago
    Houston, TX 77001
    Full-time, Part-time
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    Job Description

    Hotel:
    Houston Marriott

    Job Description

    Profile:

    Telecommute: No

    Bonus Eligible: Yes

    Direct Reports: Yes - Multiple

    Reports To: General Manager

    Primary Purpose:

    The primary purpose of the All-Purpose Manager is to perform multiple cross functional responsibilities in a fast-paced and dynamic work environment as well as establish and prioritize the tasks for the hotel teams while managing several deadlines.

    Work Performed:

    The All-Purpose Manager will be tasked with the following duties, responsibilities, and assignments:


      - Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline
      - Clean and disinfect guest rooms and common areas within approved standards ;
      - Conduct opening and closing of housekeeping ;
      - Basic knowledge of laundry operations to include the ability to wash, dry, iron and fold laundry ;
      - Complete room inspections ;
      - Conduct room inspections, room PM as needed and identify and prioritize repairs as appropriate;
      - Change lock batteries, conduct interrogations and program guest room locks;
      - Basic engineering requirements to include minor plumbing and repairs;
      - Working knowledge of security devices for guest rooms and buildings;
      - Check in and out guests, answer phones and transfer calls;
      - Perform night audit duties;
      - Basic knowledge of front desk property management system;
      - Ability to setup and serve banquet events;
      - Assist with expediting breakfast, lunch, or dinner as needed;
      - Perform cooking and cleaning duties in kitchen as needed;
      - Demonstrate basic F&B knowledge to include, but not limited to serving customers in all areas of F&B, Banquet, Comp Services, Concierge, Restaurant and Bar areas;
      - Maintain records and daily reports of operations;
      - Ensure compliance with Atrium policies and procedures and all local, state, and federal laws and regulations;
      - Manage daily payroll standards and manage daily expenses within company standards;
      - Understand hotel emergency procedures to include fire, life and safety; and
      - Any and all other work as required to complete the primary purpose of the position.


    Qualifications

    Required Prior Experience:

    2+ Years of experience in hotel Management or similar field

    Preferred Prior Experience:

    Department head experience to include Rooms and/or Food & Beverage

    Required Education:

    High School Diploma or Equivalent

    Preferred Education:

    Associates degree in Hospitality, Business or related field

    Required Technology:

    Basic computer knowledge, including Microsoft Office

    Preferred Technology:

    Workday

    Physical:

    Ability to lift, pull, push up to 25lbs regularly

    Other:

    Experience with making and implementing HR-related decisions, Working knowledge of multiple departmental operations;

    Flexibility to work mornings, days, evening, nights, weekends, and holidays

    Competencies:

    (60) Building Effective Teams

    Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

    (34) Managerial Courage

    Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

    (31) Interpersonal Savvy

    Relates well to all kinds of people-up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

    In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!

    EOE, including disability/vets

    Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos
    Posting ID: 621117341Posted: 2021-05-04Job Title: Housekeeping Purpose Manager