Provides general secretarial and clerical duties and other duties such as: places charts in proper order, stamps documents including EMS log with date and name of patient, gathering and organization of emergency patient data, preparation of charts, collection of statistical data and completion of general clerical duties. Completes physician order process and order entry. Answers call lights and follow up with appropriate staff. Acts as receptionist for assigned unit.
Provides general secretarial and clerical duties and other duties such as: placing charts inproper order, stamping documents including EMS log with date and name of patient, gatheringand organization of emergency patient data, preparing charts, collecting data and completinggeneral clerical duties.
Completes physician order process and order entry.
Answers call lights and follow up with appropriate staff.
Acts as receptionist for assigned unit.
Ensures complete chart goes to Data Coordinator on discharge.
Ensures proper closing of charts (e.g. charge sheets, Health Screening Assessment, narrativenotes, etc.)
Acts as receptionist and answers telephone, relays messages, places calls; interact withpatients, families, visitors, staff and other departments in a professional manner.
Transcribes physician's orders accurately and alerts nurses to new orders, single orders, andstat medications.
Confirms that a Registered Nurse signs all orders.
Receives and relays messages with accuracy from other departments, e.g. Lab, X-ray,admitting, etc.
Confirms that lab requisitions for patients are completed and sent to Lab.
Answers patient call lights in timely manner and follows up with appropriate nursing personnelwith patient needs.
Assesses and organizes workload, determines order of importance or prioritize work.
Enters work orders in computer for appropriate departments regarding maintenance issues,biomed needs, IT related problem.
Keeps immediate work area Organizational and adequately stocked with office supplies andforms; reorders supplies as necessary.
Notifies Environmental Services of rooms to be cleaned.
Participates in peer evaluation process.
Ensures 100% compliance with patient ADT functions and computer status.
Completes a unit activity/ time log for discharge, transfer and admissions.
Completes Occurrence Report forms.
Attends and participates in monthly departmental director's meetings.
Transcribes all information communicated at the meetings.
Assists in the implementation of formal and informal surveys/methodologies.
Contacts Patient Concierge or addresses patients/family issues with appropriate departmenthead and acts as a patient advocate to ensure proper patient comfort by alerting nursing staffof patients' needs (e.g., pain, anxiety, etc.).
High School Diploma or GED required.
Basic Life Support (BLS) through American Heart Association (AHA).
Complexity of Work:
All employees are expected to meet the standards of performance outlined in theOrganizational-Wide Competencies listed below as applied to the position:
World Class Service Orientation: Demonstrates courteous, polite, friendly and cooperativebehaviors toward others.
Supports and participates in activities that promote customer satisfaction.
Utilizes approved hospital scripts.
Courteously answers the telephone utilizing approved script (department, name and "How canI help you").
Assists in answering call lights when on the nursing units (includes ancillary and non-patientcare personnel).
Answers call lights within 4 rings. Acknowledges patients/guests/others immediately uponentering the department/work area.
Communicates and follows the organizational chain of command for notification of patientcare/service issues, when appropriate. (Calls are answered within 4 rings.)
Attitude: Chooses to have a positive attitude every day.
Customer waiting: Updates waiting Patient/family per protocol. (Scheduled visit every 10minutes, unscheduled every 30 minutes.
Adaptability: Exhibits good communication and listening skills. Speaks clearly, actively listens.
Able to work with diverse populations (patient, staff, physicians) under difficult and stressfulsituations.
Supports the team approach.
Committed to Customer Service standards.
Encourages patients and family members to ask questions.
Teamwork: Understands and supports the needs of individuals in other departments, works asa team to achieve mutual goals.
Offers assistance and promptly responds to requests (patient, physician, manager andothers).
Performs any other duties or responsibilities that may be assigned.
Attends 90% of all staff meetings.
Participates in coordination/delivery of approved Facility events.
Efficiency and Effectiveness: Offers suggestions for departmental and/or hospital-wide performance/process improvement.
Intervenes to correct problems (patient and system) as they occur.
Notifies manager/director of actions and outcome.
Participates in the performance/process improvement process.
Completes required logs and quality controls as per hospital/department requirements(refrigerator checks).
Work Habits: Readily accepts work assignments in a positive manner.
Performs work that is accurate, neat and consistent.
Documentation is legible.
Safety: Keeps work area neat and maintains equipment in accordance with health and safetycodes.
Uses Standard precautions in all patient contacts.
Provides a safe environment for patients/family and visitors, and reports safety issues andequipment failures appropriately.
Confidentiality: Sensitive information including, but not limited to, patient records, charts,hospital documents and employee information is kept confidential without exception,according to HIPAA guidelines.
Ensures that the rights of all patients are respected and maintained by allowing for privacy,cultural diversity and dignity in the provision of care.
Demonstrates organizational skills in the form of prioritization and time management.
Essential Job Requirements: Policies/Procedures: Is aware of and follows all hospital,corporate, regional, and departmental policies and procedures.
Appearance: Projects a professional image, follows the hospital dress code policy and/ordepartment requirements.
Wears hospital ID badge at all times on duty.
Attendance: Employee reports to work each regularly scheduled work day.
Does not take advantage of sick time. (To score a 3, employee must have no absences for theyear).
Punctuality: Clocks in by the scheduled start time of the shift and is ready for work.
Continues working until scheduled departure time.
Leaves as scheduled unless overtime is approved by supervisor.
Supervisory Responsibilities: Makes suggestions to reduce waste. Ensures that personneland supplies of the organization are used in a cost effective manner.
Identifies cost saving strategies for department/hospital.
Offers opinions and information that reflect positively on Cleveland Clinic Florida.
Will take the time to speak with an employee (privately) if they observe or overhear that anemployee is not being an ambassador of the hospital.
Understands how individual job performance affects department and hospital growth.
Identifies and communicates opportunities to improve service or care.
Participates in hospital/departmental committees to improve service and streamlineorganizational processes.
Note: The above stated duties are intended to outline those functions typically performed byindividuals assigned to this classification.
This description of duties is not intended to be all inclusive nor to limit the discretionaryauthority of supervisors to assign other tasks of similar nature or level of responsibility.
Preferred: one year clerical duties.
Requires frequent walking from department to department; requires sitting at a workstation ordesk; requires standing; work may include occasional pushing and/or pulling, lifting, andcarrying objects weighing up to 50 lbs., such as files, documents and computer printouts.
Work requires finger dexterity and eye/hand coordination to operate a computer keyboard at amoderate skill level.
Mental Demands: Ability to work at a fast pace and prioritize multiple assignments/projectsand respond to numerous requests; ability to resolve conflicts among staff and to workcollaboratively with department directors, physicians and other members of the Healthcareteam; ability to ensure operational efficiency; ability to problem-solve and make decisions;ability to exercise self-control and tolerate stress when dealing with multiple requests and/orconflicting demands from multiple customers.
Special Demands: Needs minimal sustained direction in assessing needs, directing staff andcarrying out departmental and professional responsibilities.
Self-starting and self-motivating; working hours may exceed eight (8) hours per day and isbased on what is needed to accomplish work at hand.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required for procedures.