Sr. Client Service & Product Support Specialist - Full-time / Part-time

WorkMarket's cloud-based software automates work so that companies can scale a flexible workforce---across full-time employees, freelancers, robotics and everything in between - to dramatically improve productivity and transform their operating model. We are pioneering the modern work experience powered by big data, machine learning and artificial intelligence.

WorkMarket is recognized by Forbes as one of America's Most Promising Companies, by Deloitte as a Top 500 Tech Company and as a Top NYC Tech Employer.

The Work Market team stays active both inside and outside the office. We host regular events to enjoy each other's company and celebrate our collective successes. Regular events include an annual Summer BBQ, bowling in NYC, volunteer work, and office billiards and ping pong tournaments. Check out photos from many of our events on our page.

Who You Are:

You're a leader, you know how to strategize and drive results from the team you work with

You're a problem solver, you listen to the problem and do your best to get it fixed!

You're a driver, you have a drive to succeed and know how to speak to your results

You are goal oriented, always keeping the customer in mind, you meet and exceed your goals

You're a listener, all the best support teams out there know listening is key!

You're a relationship builder, you can think strategically about finding ways we can help our customers

You're organized and can juggle multiple priorities at once, often while wearing multiple hats!

You communicate clearly. You can explain just about anything whether it's over the phone or in writing.

You think outside the box, we encourage our team to contribute to the continuous evolution of our company

What You'll Do:

• Provide effective enterprise-level support for Work Market users through telephone calls, chats, emails, and personnel requests for support.
• Resolve product or service issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Act as a player/coach! Helping to drive our team's results, while driving your own!
• Help to strategize and improve upon our processes, making our day to day better every day!
• Work with our product team to determine the cause of the problem a customer is facing.
• Collaborate with our Customer Success Managers and clients to anticipate their needs and ensure their problems have been solved by our team.
• Assist the sales and customer success teams with projects including onboarding, recruiting, and worker cultivation.
• Prioritize and drive resolution on escalated customer issues
• Participate and lead meetings to ensure we are providing an exceptional user experience

What You'll Need:

Basic requirements (yeah, every company has them!):

• BA degree preferred
• Demonstrated experience leading successful teams
• The ability to be receptive and honest with feedback. It's how we grow and get better!
• 1-3 years experience in customer service/support
• Experience working with Zendesk, Jira, Google applications, Microsoft Office tools and other industry standard applications.

Think you got what it takes? Great! Please apply with your most recent resume that shows how great you are as a tech savvy people person who likes helping people with your cool, level headed, problem solving personality!