Title: Technical Support Engineer
Overview of position:
If youhavesolid organizational skills, enjoy workingin a fast paced,collaborative environment and have a passion for customer serviceand technologythen we would love to hear from you.
As aTechnical SupportEngineeryou areresponsible for providingremote systems support and maintenance for mission-critical Radiology imaging and workflow systems deployed at customer facilities around the world.
A training and mentorship program will be provided on all the IWS suite of productsin order toobtain specialized knowledge and professional judgment to investigate and analyze issues to help in problem solving and resolution to root cause.
As a company we offer many opportunities for our employees to grow their careers.Change Healthcareoffers a competitive wage based on your skills, experience and qualifications and a comprehensive benefits package which includes RRSP matching, Stock Purchase Plan and yearly Education funding.
What will be my duties and responsibilities in this job?
You provide world-class customer experience through great customer service on everycall
You resolve customer requests initiated through multiple support channelsincluding:telephone and online support requestsubmissions
You willtroubleshoot issueson hospital systems which utilize some of the following technologies: proprietaryChange Healthcaresoftware, Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracledatabases
You will have the supportofinternalteams within Supportand other departmentsas required to deliver on customerrequests
You will perform scheduled preventative maintenance and systems administration functions at customerfacilities
You helpdiagnosehardware malfunctionsand provide hardware supportto customers. This includes liaising with external hardware vendors (HP, DELL, IBM) for servicing andreplacement of defectiveparts
You possess critical thinking andproblem solvingskills with the ability to develop in-depth product knowledgethrougha commitment to continuous learning and personaldevelopment
What are the requirements needed for this position?
Understanding ofNetworking fundamentals,Windows Operating System, Storage technologies, Server and workstation hardware
Troubleshooting skills and the ability toanalyzecomplex hardware and software problemsusing standardizedprocedure.
What other skills/experience would be helpful to have?
Excellentcommunication skills (written and verbal)
Strong customer service skills and ability to interact effectively withvaryingaudiences
Highly developed organization skills and an ability to multitask in a fast-pacedenvironment
Ability to work successfully in a team
Critical thinking skills
Solid time management abilities
What are the working conditions and physical requirements of this job?
Ability to work on a rotating shift schedule to provide team coverage over the hours of 5:00am to 6:00pm PST.
Ability to provide on-call pager support that is scheduled on a rotating basis with intervals of 8-10 weeks between shifts.
How much should I expect to travel?
Travel, on occasion, to customer sites to participate in system upgrades and provide on-sitesupport
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
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Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.