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in Gardner, MA

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Hours Full-time, Part-time
Location 18 Pearson Boulevard
Gardner, Massachusetts

About this job

Our Benefits:
  • Half Off - On-Shift Meals
  • Discount Programs
  • Flexible Schedule (Days, Nights & Weekends)
  • Employee Assistance Programs
  • Competitive Compensation
The Server is Responsible and Accountable for:
  • Provide guests with amazing food and premium ice cream.
  • Bring the magic of our homemade ice cream to every guest through the creation of artistic quality, perfectly portioned ice cream treats.
  • Deliver best in class hospitality and service.
  • Learn our menu items and ice cream flavors to provide guest with first hand knowledge of product details.
  • Offer a sincere, personal welcome to every guest entering the restaurant.
  • Greet guests, answer questions, makes suggestions regarding food, ice cream and service.
  • Relays orders to service bar and kitchen through the (POS) point-of-sale computerized register system.
  • Anticipate the guest's needs and react before they need to ask.
  • Presents guests check to the table and accepts a payment. Completes the proper check out procedure.
  • Participates in the cleaning and resetting of dining room tables.
  • Ability to wipe down table tops, pick up debris off the floor and wipe down booth seats.
  • Make products as fast as possible with precision and fantastic eye appearance- each one a work of art!
  • Expedite orders from the window to the dining room.
  • Coordinate all online orders to insure they are complete and modifiers are correctly done.
  • Make each guest feel important and special, especially kids!
  • Look for ways to go above and beyond for your guests and coworkers.
  • Be the final quality control checkpoint- be proud of everything.
  • Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go.
  • Offer a sincere, personal welcome to every guest entering the restaurant.
  • Smile and make eye contact.
  • Other Duties as needed.
Requirements:
  • Must be capable of performing all functions and meeting all qualifications standards for all hourly positions.
  • Must have excellent people skills.
  • Mobility and the ability to walk and stand during an entire shift or extended period of time.
  • Must know safety information regarding all materials used within the scope of work.
  • Basic math and verbal communication skills required.
  • Must be able to read, write and communicate in English.
  • Must be able to hear well amongst loud background noise.
  • Must be able to perform all job functions safely.
  • Must meet the company performance standards for the job.
  • Must participate in company orientation and training.
  • Must be able to follow instructions.
  • Must be able to work the scheduled / assigned times and required overtime for the position.
  • Must be able to use, or learn to use, the equipment and tools used to perform the job.