JOB SUMMARY: The Shift Leader works productively and supervises restaurant associates to ensure they perform their job responsibilities so the restaurant achieves customer satisfaction and profitability during their shift.
Serve customers, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, the telephone and front counter station procedures, and if necessary, the Remedy Process.
Prepares and ensures consistent, high-quality products are served to customers as described in the Little Caesars Orientation and Training Handbook and as shown on the job station helpers.
Displays the proper image and follows Little Caesars policies, procedures, and standards for conduct as outlined in the Little Caesars Orientation and Training Handbook.
Cleans and organizes work stations and ensures the standards for restaurant image are maintained as directed by management and as required by the local health department.
Performs cash management responsibilities and ensures compliance by associates to all safety and security procedures as defined in the Little Caesars Orientation and Training Handbook as well as any other safety and security procedures issued.
Provides direction and feedback to associates and follows up by coaching/counseling to ensure job duties are performed and all Little Caesar standards, procedures and policies are achieved.
Performs the task associated with food, paper, labor, and utility cost controls and monitors shift activities to ensure compliance.
Completes all daily paperwork neatly and accurately as described by the Operational OJT Guide or as directed by management.
Follows all procedures associated with opening the closing the restaurant, appropriately handles unexpected occurrences, and notifies appropriate parties in a timely fashion.
The Shift Leader must:
Have previous experience in restaurants, retail, or a position involving customer contact is preferred.
Be at least 18 years of age.
Possess excellent verbal communication and interpersonal relations skills.
Be dependable, hard-working, and have the ability to work under pressure and in stressful situations.
Be able to work a standard schedule of approximately 20-30 hours per week and be able to perform all the essential functions of the job.
Possess a valid driver’s license from the state of residence with a driving record maintained within company guidelines. Possess a reliable vehicle and auto insurance as a primary to complete daily banking and other responsibilities as directed by Manager or Area Supervisor.
Meet Little Caesars Background Verification guidelines.
The U.S. Department of Justice (INS Division) requires that each associate provide documentation that proves their eligibility to work in the United States.