Guest Relations Agent

The Guest Relations Agent responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

Job Responsibilities:

- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Checks in/out guest in an efficient and friendly manner, using guest name whenever possible.
- Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
- Arranges reservations including dinner, airline car/limo spa, etc. as needed and coordinates reservations. Provides guest with an approved confirmation card for each booking.

Job Requirements:

-1+ year of experience at the Front Desk, Guest Services in a luxurious environment.
-Excellent verbal and written skills
-Second language preferred
- Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
- Can answer guest calls and direct them appropriately in the absence of a Communications Operator.

Four Seasons offers an award-winning work environment and an excellent benefits package which includes:

-Generous medical, dental & vision insurance plans
-Competitive salary & wages
-401 (k) Retirement plan
-Complimentary stays at other Four Seasons properties
-Excellent training and development opportunities
-Free meals on duty
-Free uniforms and free uniform care
-Paid holidays and PTO

Learn more about what it is like to work at Four Seasons, visit us:

- http://jobs.fourseasons.com/
- https://www.linkedin.com/company/four-seasons-hotels-and-resorts
- https://www.facebook.com/FourSeasonsJobs
- https://twitter.com/FourSeasonsJobs
-Watch us at: https://youtu.be/lzq78MIkT2s

You will have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons Resort & Club Dallas is an equal opportunity employer.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf