Retail Sales Associate

As a Benefit Advisor, you will have the rewarding opportunity to speak with Medicare eligible participants across the country to assist them in selecting insurance plans that meet their needs. You will spend approximately 90% of your day in phone conversations with participants exercising patience and knowledge with caring explanations to enroll them in healthcare insurance products.

This is a seasonal role that runs until the end of each year. We do ask our highest performers to stay on after the season, and offer opportunities for advancement within Willis Towers Watson.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. Although this role is open for remote work, you must be a current resident of Arizona, Florida, Georgia, Illinois, Indiana, Michigan, Minnesota, Missouri, North Carolina, Ohio, South Carolina, Texas, or Utah to be considered for this role.

Key Responsibilities

Use a consultative approach to listen and assess the retirees insurance needs and appropriate eligibility
Conduct eligibility and needs analysis to determine suitable plan
Effectively and empathetically communicate the costs and benefits of multiple insurance plans over the phone
Make plan recommendations based on participants individual needs and assist the participant with the decision making process
Work through scheduled and inbound calls with patience and an emphasis on service, not call volume
Work as a team player in a diverse, professional call center environment
Adhere to all legal regulations
Qualifications
You are excited to learn new things, have strong computer skills, and are self-motivated to always improve. You have patience and the ability to listen and recognize the needs of participants, even when they are unable to clearly articulate what is important to them. You are able to change your communication style based on the region of the call, the client, and the medical needs of the caller. You overcome objections with knowledge, patience, and understanding, and enjoy meeting new people by phone!

Training Requirements 

If you do not already have an active Life and Health Insurance certification, you will complete a self-study program to pass the state Life and Health license exam. Study materials and testing are paid for by Willis Towers Watson. You may also be eligible to receive a bonus upon successful completion of the test. It is REQUIRED that you pass the state license exam in order to be eligible to enter the Benefit Advisor Training program.

Once you are licensed, you will attend a virtual two week training class and then perform a week of nesting with your new team.

Skill Requirements

Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone 
Ability to learn new proprietary computer systems 
Experience in a sales consulting environment preferred 
Ability to work autonomously in a self-paced, self-motivated team environment 
Ability to communicate professionally and courteously 
Ability to read, analyze, and interpret insurance documents, detailed correspondence, procedure manuals, insurance applications, polices, and contracts 
Life and Health Insurance certification a plus 
High School Diploma or GED required, college classes a plus
Willis Towers Watson operates in a highly regulated environment; you will be required to complete an extensive background check in order to be licensed as a Benefit Advisor.

Work from home requirements: Equipment provided!

All applicants will be required to have a separate confidential and distraction free workspace so you can focus on delivering excellent customer service to our participants
The applicant will secure and be responsible for paying their own internet expenses to include a minimum upload speed 5 MB/s, preferred upload speed 25 MB/s and a minimum download speed 25 MB/s, preferred download speed 50 MB/s
Wired Ethernet connection that meets upload and download speed requirements as noted above
Applicants will be required to work during their assigned shift time which does include specified lunch and break times
Hardware and software requirements and additional guidelines provided during the interview selection process
Our Environment:

Willis Towers Watson maintains a diverse working environment of dedicated associates, in an open call center layout. We utilize the latest in technology, and top of the line computer and telephony systems. We reward our associates with competitive hourly rates, monthly bonuses, team competitions, and raffles. We have a variety of shifts available. Our hours of operation are 6am – 7pm MST. Each year we invite top performing seasonal associates to join our team on a year round basis, or invite them back for the following season. 

Additional Information
For Texas, Utah, and Arizona opportunities: The safety of our colleagues, both current and future, is Willis Towers Watson’s highest priority. At this time, most of our colleagues are working remotely due to the current COVID-19 pandemic. Should you prefer however to work in our office or are unable to meet the work from home requirements, we are committed to following CDC and official guidance, which includes taking measures to practice effective social distancing, reduce office capacity, and implementing other policies and procedures designed to limit the spread of the COVID-19 virus.

All your information will be kept confidential according to EEO guidelines.

PandoLogic. Keywords: Compensation / Benefits Consultant, Location: Hampton, VA - 23670