Full-time
Fairfax, VA 22030
Updated 30+ days ago
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Service Center Manager 

Full-Time

Fairfax, VA, USA


Earnings Range: $41,327-$110,754 (Annually)


Management experience required, job training provided

Interested in a rewarding career with great pay, outstanding benefits, and the opportunity to grow? Valvoline Instant Oil Change is looking for Service Center Managers. We will train and certify you for the role. You’ll enjoy a wealth of benefits and support to help you reach each new milestone and have some fun in between. That’s putting your career into your own hands.

What you’ll do

As a Service Center Manager, you will blend technical and management skills to lead, develop and train others in taking care of customers. Other duties include: 

  • Forecast goals and objectives for the store and motivate the team to meet such goals

  • Oversee hiring & training of candidates 

  • Successfully recruit & select technicians/CSAs 

  • Monitor and control store performance using appropriate reports and tracking systems 

  • Team development through use of VIOC Learning Management Systems 

  • Ensures high customer service & service output by managing procedures & processes 

  • Establishes 24-hour follow-up with all customer care cases to ensure future satisfaction of company services

  • Maintain a safe working environment for all team members

  • Uphold the company’s Vision and Values

How you’ll succeed

  • You are friendly and willing to work as part of customer-focused team

  • Strives for harmony and teamwork within the department

  • Ability to understand and comply with federal, state, and local regulations pertaining to hazardous waste disposal and OSHA laws

  • Have effective interpersonal, oral communication skills

  • Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages

  • Knowledge of cash handling, facility and safety control policies and practices

  • Ability to occasionally lift up to 50 pounds

  • Be able to stand for extended periods of time and climb stairs

  • Have full mobility and can twist, stoop and bend

  • High school diploma or equivalent preferred

  • At least six months of supervisory experience or related experience/training preferred

Requirements

  • Strong knowledge of vehicle systems

  • Ability to lead and manage in a fast-paced, multi-tasking retail environment with a smile and a positive attitude

  • Strong customer service skill and interpersonal/ communication skills

  • Problem-solving ability and analytical skills

  • A professional personal appearance

  • Proficiency in MS Office and ability to learn our internal software applications

Why choose a career with VIOC?

For over 30 years, we’ve been bringing the convenience of fast, friendly maintenance service to busy people. Today, we operate 8 locations in Virginia and growing. We live by the policy of promoting from within and maintaining an unwavering dedication to hiring, developing, and supporting the best talent in the world. Apply today; join our team now.

Benefits Include:

  • Competitive pay with monthly, quarterly, and yearly bonus potential!

  • Matching 401K

  • On-the-job training

  • Employee referral program

  • We promote from within– a commitment we are passionate about

  • No late evenings

  • Tuition reimbursement

  • Paid vacation and holidays

  • Medical, dental and vision insurance

  • Paid life insurance and more

Learn New Skills Now, Get Promoted Fast!

PM Lube, Inc. and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against based upon disability.

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