Updated 30+ days ago

Field Service Representative

Arvada, CO 80003
Full-time, Part-time

Serve as a QCD representative in the field, responding to customer distribution and supply needs and supporting the Customer Service Department and regional facility operations to ensure positive customer relations and communication.


  • Receives and follows up on customer concerns regarding delivery routes and timing, products, promotions, and other service issues, acting as a QCD representative and liaison between customers and vendors to ensure 100% customer satisfaction. (70%)
  • Monitors and reviews delivery procedures with store managers and drivers to ensure efficiency and customer satisfaction. (10%)
  • Monitors product delivery to ensure product safety and proper handling of temperature-sensitive products. (5%)
  • Provides input regarding routes to identify potential cost savings, quality and service metrics to ensure customer satisfaction. (5%)
  • Analyze metrics/data to determine root cause for correction to increase performance and customer satisfaction. (5%)
  • Assist in providing associate training as needed. (5%)
  • Performs other related and assigned duties as necessary.

MINIMUM QUALIFICATIONS: Education and experience equivalent to:
  • Education/Certification: Bachelor's degree in management, business, or supply chain management from an accredited college or university.
  • Experience: 1 to 3 years of relevant work experience
Knowledge, Skills and Abilities

Knowledge of (B/basic; J/journey; E/expert):
  • Customer service concepts and techniques (E)
  • Order processing concepts and procedures (J)
  • Distribution concepts and procedures (J)
  • Transportation concepts and techniques (J)
  • Continuous Improvement concepts (B)
  • Storage and shipment of food and allied products (J)
  • Cold chain, warehouse management and traceability (J)
  • JDE/ERP Systems, Power BI and logistics technology (B)
Skill and ability to:
  • Communicate and coordinate effectively with internal and external customers
  • Resolve customer complaints effectively and efficiently
  • Interpret data and present on findings
  • Work independently
  • Work effectively in a general office environment, with a focus on high levels of quality and customer service
  • Travel via airplane and drive an automobile
  • Act in accordance with GSF's Values and Creed

  • Productivity/quality standards: customer service/satisfaction and responsiveness
  • Productivity/quality standards: delivery procedures
  • Accuracy, timeliness, thoroughness
  • Food safety
  • Customer and vendor relations
  • Teamwork within the department and across departments
  • Project/assignment standards

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