Incumbent will primarily perform teller and/or personal banker duties. This position requires frequent face to face, written correspondence or telephone contact with customers and bank employees. Must exercise good customer relations skills at all times. This position may report to more than one officer. The incumbent also has frequent contact with other departments in providing full banking services to customers. Results of work are reviewed, and performance is measured against specific goals. Physical effort required is above average.
College degree or twelve to eighteen months' customer contact and sales experience required, banking experience preferred. Requires communication and sales skills, mathematical and general business knowledge normally acquired by a high school graduate with minimum typing and calculator skills. Most important to this position are customer relations, accuracy, speed, detail, flexibility and judgment, and courteous, professional demeanor, along with the ability to handle multi tasks. Commitment to providing "WOW" customer service is required. Will learn to be proficient on the following machines and programs: teller machine, calculator, keyboard, encoder, image capture/scanner, Oscar (ATM cards), SEI Trust System, Streamline and Vertex. Requires accurate processing of data/accounting entries and must be proficient in applications such as Word and Excel.
Process deposit and withdrawal transactions based on the Bank's policies and procedures. Other functions could include but are not limited to answering phone, processing treasury tax and loan payments, travelers' checks, savings bonds, loan payments, mail deposits, safe deposit boxes or other financial transactions. Must possess an in depth knowledge of retail services and products. Provide customer service by selling and servicing all account products (checking, savings, certificate of deposits, IRA, check orders). Actively participate in the Customer Service First sales and service culture, support the values of the organization and follow established Bank policies and procedures. Incumbent will be cross trained in image capture processes.
The above statements reflect the general details considered necessary to decide the principal functions of the job identified, and shall not be construed as a detailed description of all work requirements that may be inherent in the job.