Global Travel Operations - Travel Support Services Analyst
About JLL -
We're JLL-a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have operations in over 80 countries and a global workforce of over 92,000 individuals. We believe a diverse and inclusive culture is one where everyone succeeds. That's why we're committed to creating an environment where we all feel welcomed, valued and empowered to achieve our full potential.
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a "perfect" candidate. JLL is a place where everyone can grow no matter how they identify or what background they bring with them. If you're a leader of any level or experience and this job description resonates with you, let's talk.
What this job involves:
The client's Global Travel department is seeking a Travel Services Analyst that will be the primary point of contact for travelers helping to troubleshoot issues with travel applications, route queries to appropriate internal and external teams, and provide best-practice guidance on how to use various travel systems. We are seeking individuals with strong backgrounds in business travel, travel technology, and customer support.
In initial stages Travel Support Services team will delight internal customers by ensuring their queries are actioned by the appropriate team & vendor, resolved in a timely manner & handled with highest level of customer care.
A successful candidate will be an experienced analyst who has a strong customer satisfaction, metrics and operational excellence focus, and loves a fast-paced environment. If you fit the profile, we would love to talk to you.
Provide technical support and training for online booking tools and other travel related products and technologies
Log all interactions in the support platform following established processes
Enhance knowledge database content with resolution suggestion for common queries
Proactively monitor internal systems and data feeds to resolve customer issues
Perform ad-hoc duties determined by business requirements
Highly organized and efficient individual with a keen eye for detail
Passionate about travel and new technology
Innovative thinking and bias for action balanced with a strong customer and quality focus
Excellent oral and written communication skills in English
Experience with Microsoft Office
Working experience with multiple online booking tools (Concur Travel preferred) administration & support
Working experience with GDS systems (Sabre preferred) administration & support
Experience working with travel technical support teams, utilizing ticket-based platform (e.g. Service Now, Salesforce)
Experience in travel related industries (travel management, hotel, airline)
What you can expect from us
We succeed together-across the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can't wait to see where your ambitions take you at JLL.
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