Silver Spring Clinic - Silver Spring, MD
$16.55 - $16.55 Hourly
Admin - Clerical
Mary's Center is committed to promoting diversity, equity and inclusion (DEI) within our organization and the communities we serve. We embrace diversity of experiences, ideas, and individuals, and seek to bring a diverse group of candidates to the table.
The Patient Care Navigator (PCN) plays a crucial role at Mary's Center by providing the first-line of customer service for the clinic and the entire organization. Bilingual language skills strongly preferred.
Patient Care Navigator will report to the Senior Director of Patient Care Services or their designee.
Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Participate as a member of the clinical team to improve quality and health outcomes.
Coordinate care and services for patients.
Coordinate care with external clinicians, specialists, and hospital services.
Enroll patients into the care team.
Obtain socio-demographic information for population health management.
Participate with patient education projects and initiatives.
Collect and track data necessary for patient care and health outcomes reporting.
Implement clinical questionnaires and surveys in preparation for patient care.
Assess care affordability and assist enrollment in insurance or discount programs.
Maintain, coordinate, and organize patient records for clinical care and public health.
Coordinate and transfer public health information with State departments of health including reportable infections and vaccinations.
Coordinate and transfer clinical care information with other care providers manually and through the regional health information exchange.
Prepare and maintain the patient care area.
Other duties as assigned by supervisors.
The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience - Minimum of High School Diploma or GED equivalent. Previous experience as a receptionist in a medical office setting desired. Bilingual in English and Spanish highly desired.
Physical Demands - Regularly required to sit; frequently required to reach with hands and arms, walk, stoop, kneel, crouch, talk or hear; must be able to lift objects up to twenty-five (25) pounds.
Work Environment - Mostly in a typical front office setting with quiet to moderate noise level.