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Assessment, Intake, Referral Coordinator - Behavioral Health Intake *On-Call*

Portland, OR 97201
Full-time, Part-time


Providence is calling an Assessment Intake and Referral Coordinator - Behavioral Health Intake Coordination (0.0 FTE, Variable/Rotating) to Providence Office Park Portland in Portland, OR.

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

We are seeking an Assessment Intake and Referral Coordinator - Behavioral Health Intake_coordination who will critically assess the treatment needs of patients, determines the appropriate level of care and secures patient account reimbursement by obtaining complex demographic, insurance and behavioral health clinical information. Additionally, identifies behavioral health services requiring insurance verification and initial insurance authorization for treatment and ensures required authorizations are in place. Communicates all pertinent collateral clinical information to the psychiatrist on call for services, then facilitates the communication/coordination with the unit charge nurse where the respective patient will be placed.

In this position you will have the following responsibilities:

  • Conduct telephonic clinical assessment as needed
  • Direct the patient to the appropriate level of treatment through direct telephonic discussion with either the provider of the patient, the patient themselves, or a family member of the patient
  • Confirm eligibility and benefit information from third party payors to secure sponsorship of patient accounts
  • Ensure authorizations or referrals for services provided are obtained and documented within required timeframes as designated by contract or third party payers
  • Manage multiple complex processes related to the client's county of residence, insurance coverage, and level of care needed in order to accurately determine best course of action


Required qualifications for this position includes:

  • Master's Degree in a clinical area such as Counseling, Psychology, Social Work, -OR- Behavioral Health Rehab; from an accredited school, or from a school in candidacy status
  • Three (3) years of experience working within an Inpatient Acute Behavioral Health environment providing Behavioral Health/psychiatric assessments to patients, or equivalent experience providing similar assessment, intake and referral functions for acute psychiatry services
  • Knowledge in reimbursement of health care accounts from insurance companies

Preferred qualifications for this position includes:

  • Experience with payor established level of care criteria
  • Registrar and third party payor experience
  • Oregon license from a recognized state licensing Board, or eligibility for licensure

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit


Our Mission

As expressions of Gods healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Counseling

Location: Oregon-Portland

Req ID: 296684

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