The PT On Road Supervisor is responsible for supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements. He/She encourages sales lead participation through maintaining mutually beneficial customer relationships. The PT On Road Supervisor supervises others within the department.
The PT On Road Supervisor works with service providers to maximize day to day proficiency and ensure packages are delivered in a safe, timely, and professional manner. He/She participates in the development and implementation of work process plans to maximize center proficiency and achieve business results. This position reviews and analyzes work processes and work schedule information (e.g., exception reports, volume delivered/hour, miles driven, car set up, hours worked, accidents, etc.) to identify opportunities to reduce costs and improve performance.
Completes administrative tasks (i.e., performance reviews, accident reports, service failures, training) in a timely, accurate manner to facilitate the execution of the dispatch plan through the Service Providers.
Uses the Balanced Scorecard and Quality Improvement Process to monitor workgroup performance against business goals.
Completes required audits during on-job supervision rides to ensure adherence to UPS policies and procedures.
Utilizes technology (Orion, PAS, Telematics, etc.) to identify opportunities for performance improvement and risk mitigation.
Communicates with customers to respond to service concerns, build relationships, and determine solutions that meet business goals.
Uncovers business opportunities to forward this information to the proper department (i.e., dispatch supervisor, center management, and business development) for follow up.
Encourages service providers to identify and forward volume development opportunities to management.
Creates a customer focused work environment to emphasize service and focus on building the business.
Communicates customers’ business needs to employees to provide an understanding of job responsibilities and how actions impact customers.