Updated 17 days ago

Patient Access Intake Specialist - Patient Access

Holly Springs, NC 27540
Full-time, Part-time

Patient Access Intake Specialist - Patient Access

Job ID: 6269
Location: Holly Springs, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Night Job

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Job Description


Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.


This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets

for process accuracy and timeliness.

Work hours will be 11pm-730am

Position will be Triangle based, but location may vary based on business needs.


Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.

Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.

Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.

Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients

Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.

Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.


High School Diploma or GED



Requires two (2) years of customer service experience. 

Other Information
Job Details

Legal Employer:  NCHEALTH

Entity : Shared Services

Organization Unit : Patient Access

Work Type : Full Time

Standard Hours Per Week : 40.00

Work Schedule : Night Job 11pm - 7:30am

Location of Job : US:NC: Triangle based, but location may vary based on business needs.

Exempt From Overtime : Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.

Posting ID: 631123990Posted: 2021-06-06Job Title: Patient Access Intake