Updated 10 days ago

Senior Claims Analyst

Phoenix, AZ 85007
$12.00 - $17.53
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Job Description:

Job Description & Responsibilities:

Responsible for the day to day resolution of complex problems/claims including in-depth analysis. The incumbent will take appropriate action based on transaction characteristics & account changes with indicators of complex scenarios related to all claims types. Must be considered a subject matter expert in all claims types. Complex decisions are made based on analytical research, established policies and procedures, and judgment. Requires extensive experience and must follow established procedures & guidelines while utilizing multiple systems & tools. Handles escalated customer situations that were unable to be resolved by the initial claims analyst. Provides coaching and training to other associates. Ensures compliance with Federal and Bank Regulations. Excellent communication and follow up skills required. To appropriately investigate and decision claim, incumbent will interact with multiple business partners. Customer communication includes claim education, setting appropriate expectations or skillfully denying the claim. Individual must have 3-5 years of claims experience along with working knowledge of applicable regulations.

Required Skills:

• Proficient in systems including EPIC, VidCenter, Synergy

• Must display excellent customer service skills with the ability to diffuse difficult customer interactions

• Must possess excellent problem solving and analytical skills

• Customer-centric approach to problem resolution

• Must work well in a team environment, as well as independently

• Strong personal ownership and follow-through skills

• Must have a strong and positive work ethic and display Bank of America's Values

• Must be flexible and adapt quickly to change

• Ability to multi-task and meet defined performance goals

• Proficient PC skills in a Windows based environment

• Excellent written and oral communication skills

Desired Skills:

- Experience Processing ACH Claims

- Bolt, EPIC, ACX systems knowledge

- Knowledge of Regulation E, NACHA guidelines
  • Required to work from the primary work location listed when not in remote operating stance
  • Initially you may be required to work from home and/or remotely in this role:
    • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
    • Sufficient room to set up a laptop, monitor, keyboard and mouse
    • Comfortable space to work for a full shift
    • Quiet, private and SECURE space in which to work

1st shift (United States of America)

Hours Per Week:

Posting ID: 632362049Posted: 2021-06-15Job Title: Senior Claim Analyst