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Responsibilities WHAT IS THE INFORMATION TECHNOLOGY DIVISION?
The mission of IRS Information Technology is to provide leadership in the delivery of information technology solutions that anticipate and meet enterprise-wide needs by empowering employees to deliver customer-centered, value-creating systems, products, services, and support. WHAT DOES A COMPUTER ASSISTANT DO?
As a Computer Assistant you will devise solutions to conventional problems usually covered by standardized or established procedures. Your efforts will influence the efficiency of processing services and adequacy of products used by other agency functions. The work also has an impact on the design and efficiency of methods and procedures established for existing, revised or new local applications.As a Computer Assistant you will:
- Participate in the planning and delivery of a full range of customer support services related to print operations, electronic document management, media management, problem reporting and resolution.
- Monitor systems status and performance, observe and respond to system messages, and resolve operating problems, failures and malfunctions.
- Monitor program processing and adjust workflow by reconfiguring equipment.
- Identify a variety of hardware and software issues related to set-up, data collection, system malfunctions, power up/down, file backup and recovery.
- Analyze requests and write modules for extracting, sorting, reformatting, and merging data.
- Operate test equipment to assist in the diagnosis and correction of computer network problems.
- Maintain records and inventories of maintenance contracts, communications equipment, lines, wiring, and services.
- Prepare detailed and comprehensive reports of equipment malfunctions and corrective actions.
If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS?
If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov.
07 Job family (Series)
0335 Computer Clerk And Assistant Requirements
Help Requirements Conditions of Employment
- Refer to Other Information.
- Click 'Print Preview' to review the entire announcement before applying.
- Must be a U.S. Citizen or National.
You must meet the following requirements by the closing date of this announcement:GS-5 LEVEL: Three years of General Experience. One year or (12) twelve months of specialized experience equivalent to the next lower grade (GS-4) in the Federal Government. To be qualifying, your must have experience using data processing rules, scanning, indexing, and retrieving documents from the imaging database system; Experience with operations, command and action codes; Experience with operating and shipping procedures; Experience with computer library functions and quality control requirements; and resolving common problems on mainframe computer equipment. OR You may substitute education for specialized experience as follows: A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university. OR You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.
GS-6 LEVEL: One year or twelve (12) months of specialized experience equivalent to the next lower grade level (GS-05) in the Federal government. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. To be qualifying your experience include basic programming features, hardware and software applications, and operational requirements to identify problems and interpret procedures; Experience with standard computer operations, computer communications systems and computer networking practices; Experience operating a variety of office automation equipment; Analyzing routine computer equipment failures to assist higher grade employees correct network problems; and experience in compiling and preparing reports and statistics on communications activities
GS-7 LEVEL: One year or twelve (12) months of specialized experience equivalent to the next lower grade level (GS-06) in the Federal government. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. To be qualifying your experience must include fundamental programming features, hardware and software characteristics, applications, and operational requirements to identify problems, interpret procedures and methods, and implement required actions; Experience with research and data collection methods; Operating systems configurations, equipment characteristics and job control language to activate, control and monitor processing of print production workloads, detect errors and malfunctions; Experience operating a variety of office automation equipment, such as personal computer, as well as, varied electronic document management systems; Experience with software applications to prepare documentation for equipment and services, track inventories and update trouble tickets; and experience in compiling and preparing reports and statistics on communications activities and in analyzing routine computer equipment failures.
For Grade 5: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.
- The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis.
- To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
15 (Fifteen) Positions are located in Information Technology, Enterprise Operations at:The anticipated start date is TBD.
- We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
- This is a bargaining unit position.
- We offer opportunities for telework.
- Must meet IRS telework eligibility requirements
- We offer opportunities for flexible work schedules.
- A 1-year probationary period is required.
- Must successfully complete a background investigation including an FBI criminal history record check (fingerprint check).
- Complete a http://www.opm.gov/forms/pdf_fill/of0306.pdf to determine your suitability for Federal employment, at the time requested by the agency
- If you are a male applicant born after December 31, 1959, certify that you have registered with the https://www.sss.gov/ or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the http://www.uscis.gov/sites/default/files/files/form/i-9.pdf. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These (https://www.uscis.gov/i-9-central/acceptable-documents/list-documents/form-i-9) acceptable documents must be unexpired original or certified copies.
- Provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240)).
- The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.
- Tour of Duty: Monday to Friday OR Tuesday to Saturday OR Sunday to Thursday; Dayshift 8:00 am - 4:30 pm, Swing shift: 4:00 pm - 12:30 am, Night shift: 12:00 am - 8:30 am.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.
Rating: Your application will be evaluated in the following areas: Teamwork, Applies toTechnology to Tasks, Writing, Manages and Organizes Information, Customer Service, and Decision Making. Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, (i.e., A = Superior, B = Highly Qualified, C= Qualified) depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.
Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.
If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must receive a score of category B or better to be rated as "well qualified" to receive special selection priority.
To preview questions please click here.
Background checks and security clearance
Drug test required
No Required Documents
Help Required Documents
A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips.
VETERANS' PREFERENCE DOCUMENTATION If you are claiming veterans' preference, you must submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. Ten-point preference eligibles must also submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the SF-15 form. For more information on veterans' preference view FedsHireVets.
Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP) DOCUMENTATION If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs both within and outside the commuting area.
EDUCATION DOCUMENTATION: For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. Benefits
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Our comprehensive benefits are very generous. Our benefits package includes:
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered. How to Apply
- Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
- Ten paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
- Access to insurance programs that may be continued after you retire.
- A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
- A retirement program which includes employer-matching contributions.
- Learn more about Federal benefits programs at: Pay and benefits
Help How to Apply
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at https://www.jobs.irs.gov/midcareer/reasonable-accommodation.html. We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis; please contact us if you require this for any part of the application and hiring process.
If you are an applicant with a disability, you may contact theIRS Disability Employment Program Coordinator, at 816-499-4400 and KCJobs@irs.gov about special appointment authorities for persons with disabilities, in addition to applying for this job announcement.
If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at email@example.com and/or the USAJOBS Help Desk.
- To begin, either click the "Create a New Account" button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.
- You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to "My Account" to view and update your information, as necessary.
- To complete, you must click the "Finish" button located at the bottom of the "Application Review" page.
- To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application and the documentation received.
- To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Agency contact information Taneia Love
INTERNAL REVENUE SERVICE
333 West Pershing Road
Kansas City, Missouri 64108
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You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status". For a more detailed update of your application status, you may click on "more information."
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
Read more Fair & Transparent
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Read more Reasonable Accommodation Policy
- Equal Employment Opportunity (EEO) for federal employees & job applicants
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.