Updated 7 days ago

Technical Specialist

Dallas, TX 75373
Full-time, Part-time
Technical SpecialistDesignation

Technical Specialist

SR Number

HCLI/HCLI/2021/1502450

Country

USA

No. of Positions

1

Auto req ID

851217BR

Experience

4.5-8 Years

Skill (Primary)

EIS-Windows-Infrastructure Apps

Qualification

BE/B.Tech (Hons)

Location

Texas

Employee Group

Business Line FT

Job Description (Posting).

citrix (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Entity

INFRA

City

Dallas

Posting ID: 632368711Posted: 2021-06-15Job Title: Technical Specialist