Updated 6 days ago

Specialist

Covington, LA 70435
Full-time, Part-time
SpecialistDesignation

Specialist

SR Number

HCLI/HCLI/2021/1500644

Country

USA

No. of Positions

1

Auto req ID

850200BR

Experience

2.5-5 Years

Skill (Primary)

DWP-FSS-Desk Side Services

Qualification

B Tech, B-Tech

Location

Louisiana

Employee Group

Business Line FT

Job Description (Posting).

DeskSide support (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Entity

INFRA

City

Covington

Posting ID: 632368882Posted: 2021-06-15Job Title: Specialist