Updated 10 days ago

Customer Service Representative

Full-time
$11.77 - $19.29
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JOB SUMMARY: The Customer Service Representative supports students, members, non-members and staff by responding to inquiries, processing orders, payments, and maintaining contact records in the customer database. Responds to phone, email and live chat inquiries in a timely manner to deliver excellent customer satisfaction.

ESSENTIAL FUNCTIONS:

  • Answer routine to complex questions from members, non-members and students via phone, email and live chat
  • Work in the Personify database updating records, processing orders and applying payments
  • Create financial batches, process payments, and refund requests within policy guidelines
  • Understand financial transactions on member records in order to facilitate a response to inquiries
  • Maintain group email boxes; individual and customer service
  • Reception coverage

NON-ESSENTIAL FUNCTIONS:

  • Support various team projects, i.e., mailings, data entry, special projects as requested.

EDUCATION AND EXPERIENCE REQUIRED (an equivalent amount of training, education and experience will considered)

  • Associates Degree preferred in business or related field preferred
  • Requires a minimum of three years of experience in a customer service/data entry environment

KNOWLEDGE, SKILLS AND ABILITIES

  • Excellent communication skills, including verbal listening and written
  • Detail oriented
  • Willingness to work in a team environment
  • Aptitude to work on multiple projects and meet deadlines
  • Ability to communicate effectively with people and other departments
  • Knowledge of policy and ability to apply that to unique situations


Posting ID: 632421894Posted: 2021-06-04Job Title: Customer Service Representative