TheTransportation Regional Carrier Manager in our Consumer Deliveryteam will be responsible for working with Nordstrom's parcel carriers and stakeholders to deliver exceptional service to our customers at the right price. This person will identify, assess, align stakeholders, present the case and implement new shipping options, delivery solutions and carriers to improve the customer experience.A day in the life...
You own this if you have...
- Develop and implement creative customer-focused consumer delivery options
- Utilize systems for intelligent routing of customer deliveries
- Utilize data to analyze Carrier performance and cost metrics to ensure financial and service goals are met
- Work cross-functionally with Product, Technology, Customer Service and Fulfillment Center teams
- Challenge assumptions to drive the best possible experience for Nordstrom's customers
- Negotiate contracts, tariffs, and all other pricing agreements/quotes with carriers and other providers
We've got you covered…
- Bachelor's degree in business, supply chain, logistics, or a related discipline
- 5+ years experience working in Transportation, specifically small parcel shipping
- Strong creative problem-solving skills, business acumen, and customer focus
- Ability to work cross-functionally and to manage multiple competing tasks in a fast-paced environment
- Skilled in building strong business partnerships while driving incremental change
- Ability to use analytical tools to organize and present data is preferred
- Experience extracting data from SQL is preferred
- Experience with Tableau nice to have
- Advanced user of Microsoft Excel
- Travel expectations of the position 10-25%
Our employees are our most important asset and that's reflected in our benefits.Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified atwww.nordstrom.com.
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