Updated 30+ days ago

IS Program Manager (ERP)

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$14.27 - $21.45
Providence St. Joseph is calling an ERP Program Manager to our location in Renton, WA, Irvine, CA, or Portland OR.

We are seeking an IS Program Manager who will be responsible for managing a number of projects beneath a common objective supporting a program and managing ERP portfolio at PSJH. This position will work collaboratively with business/facility operational leadership, intake and governance teams, as well as IS groups required to deploy IS services and technology. The Program Manager is the primary point of contact between business/facility executive leadership and the resource managers of all IS teams, and is responsible for engaging executive leadership and communicating progress of the program. The Program Manager is accountable for working with and facilitating processes to accomplish complex program objectives, managing change, and resolving issues that span project teams and departments by planning, organizing, directing and supervising program activities in a cost-effective and productive manner to achieve customer satisfaction. This position relies on extensive experience and judgment to plan and accomplish goals on complex issues where analysis of situations or data requires an in-depth evaluation of variables.

The Program Manager ensures projects related to the program are planned and executed in a manner that supports the Providence St Joseph Health Mission, and supports integration and collaboration across the health system while meeting the organizational objectives.

In this position you will have the following responsibilities:

Strategic Functions:
  • Develop projects within a program in alignment with the organization's strategic plans and objectives.
  • Builds support to influence decisions in order to ensure work toward common objectives.
  • Proactively informs and influences others in order to maintain the balance required between business needs; project partner strategy and standards; and financial requirements and budgets.
  • Facilitates strategic planning with internal customers for deployment of information technologies and/or major services and products related to new growth and expansion efforts.
Management Functions:
  • Manage client expectations for timelines and deliverables throughout the project/program lifecycle.
  • Develop and gain sponsor approval for project delivery dates.
  • Manage portfolio programs with increased complexity, strategic priority and/or visibility, system and/or regional priority.
  • Engages and organizes the assignment of activities of multi-functional teams, as well as the project estimates, task dependencies and schedule.
  • Scope, risk and issue management, including documenting, communicating and facilitating resolutions or mitigation plans.
  • Develops, initiates and manages a communication plan, including regular program status reports.
  • Manages stakeholders and multiple project teams in the context of a single program.
  • Acts as a coach and mentor to others, especially (but not limited to) other project management staff.
  • Facilitates customer needs for multiple departments and their associated lines of business.
Operational Functions:
  • Develops root cause analyses and process improvement plans.
  • Maintains all program artifacts.
  • Identifies, delivers and documents organizational, application and human workflows that contribute to policy and procedure updates throughout each project (when applicable).
  • Prepares and delivers presentations to senior leadership, management and stakeholders.
  • Other duties as assigned.

Qualifications :

Required qualifications for this position include:
  • Bachelor's Degree or equivalent education/experience.
  • 5 years Information Services/Information Technology and/or Healthcare Industry experience.
Preferred qualifications for this position include:
  • Master's Degree.
  • 6 years experience in the project / program management field.
  • PMP (Project Management Professional) Certification upon hire.
  • PgMP (Program Management Professional) Certification upon hire.
  • End-to-end enterprise-scale Oracle ERP program management experience
  • Management or IT strategy & implementation consulting experience
  • Strong understanding of following business domains: Finance, Supply Chain, or HR / Payroll
  • Strong communication with extensive experience in executive leadership facilitation
About the department you will serve.

Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

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