Interact with guests, team members, leads, and fellow supervisors on a daily basis. Work with a diverse team. Cooperate with all team members and Park management.
Perform the duties associated with Help Desk Management. Documenting all end user communications in the Six Flags help desk system, ensuring prompt responses to all calls and work orders.
Provide Hardware and Software support for operational and administrative systems, custom or 3rd party software and Corporate supported business systems.
Ensures Six Flags Hurricane Harbor Rockford information systems infrastructure is properly maintained and operational.
Monitors the Local Area Network (LAN) performance.
Provides strict adherence to the corporate security policies and procedures.
Provides first level end-user support for all in park and back office users.
Coordinates and escalates support issues as needed to the appropriate local park management, corporate, and/or third party support teams.
Monitors and troubleshoots local SF Media Networks and Audio hardware and software.
Participation in status calls or meetings to review initiatives or park needs.
Assist in the maintenance of all documentation and materials related to user access rights and roles
Communicate with Park Management Personnel regarding systems status and downtimes.
Team Member Expectations
Maintain proper grooming and uniform guidelines at all times.
Follow and enforce all park policies and procedures in a fair and consistent manner at all times.
Must have strong teamwork skills and the ability to work well with others.
Excellent communication skills to interact effectively with Guest, other Team Members, and leadership.
Ability to handle multiple projects, while paying close attention to details.
Use efficient time management to complete required tasks and projects.
Skills and Qualifications:
Must be at least 18 years old.
Experience troubleshooting hardware, software, and networking issues.
Knowledge of cabling infrastructure.
Knowledge of Microsoft Products including Windows 10, Active Directory, and Outlook.
Strong communication skills as liaison between users and technical support.
Excellent organizational and communication skills with close attention to detail.
Ability to work a flexible schedule including nights, weekends, and holidays.
If you are able to answer "YES" to all of the following questions, please continue the application process by clicking "Apply"
Can you provide legal documentation establishing your identity and eligibility to be legally employed in the United States?
Are you able to perform the essential functions of the job for which you are applying with or without reasonable accommodation?
Within the last 90 days, can you state that you have not used illegal or social drugs (excluding marijuana), such as MDMA (Molly), cocaine and crystal methamphetamine?
I am willing to agree that future text messages relating to Six Flags, Inc., including company news, job posting application status updates, and other information, may be sent on behalf of Six Flags, Inc. to the cell phone number I provide.