Updated 6 days ago

Service Booker- Park Place Lexus Plano

6785 Dallas Pkwy,
Plano, TX 75024

At Park Place Dealerships, our goal is to ensure an "extraordinary experience" for our clients. We believe our Members (employees) deserve this as well.
Everyone on our staff is a Park Place advocate who shares our passion and values. Our ideal candidates are confident, passionate people looking to grow and succeed with one of the most successful organizations in Dallas/Fort Worth. Park Place Lexus Plano is looking for a Service Booker to join our service team!


Pay and Recognition:
  • Weekly pay
  • Paid holidays & paid time off
  • Paid training
  • Stock Awards (select management and front-line team member's eligible!)
Insurance / Retirement:
  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 8 weeks paid pregnancy leave (disability leave)
  • Health savings
  • Flex spending accounts (tax free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match
Learning, Tuition Assistance and Career Development:
  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System
  • Professional growth and development opportunities
Additional advantages:
  • Student loan relief resources
  • Employee assistance program
  • Employee discounts on vehicle purchases, parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives
  • Aggressive Employee referral program with bonus opportunities
Responsibilities and Qualifications

The purpose of the Booker is to ensure an extraordinary client experience while creating client advocates. To post final charges on completed repair orders, verifying that all labor and parts charges are documented.
  • Posts final charges on completed repair orders, and make sure that necessary support documentation is with repair order
  • Verifies that proper operation codes and warranty damage codes are present on documentation and in compliance of dealership and manufacturer standards
  • Knows and understands the manufacturer warranty policy and procedures
  • Determines and enters the applicable labor operation codes, failure codes, and other administrative data required
  • Records (flag) the appropriate technicians for the hours earned on the operations they performed
  • Ensures that all deductibles are properly documented so they are collected from the client at the time of repair completion and vehicle delivery
  • Communicates with Parts Department and Technicians to verify that all charges are documented
  • Enters and revises information and description of repairs in computer system
  • Prepares and delivers repair orders for billing
  • Scan repair orders and distribute to appropriate party for final processing
  • Obtains proper management authorization for policy charges (for any department) and/or discounts applied to a repair order
  • Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction
  • Knows and understands the Park Place Privacy and Information Security Policy, and adhere to its requirements
  • Attends weekly department meetings
  • Support the vision, purpose, and core values (Grit, Owning It, Unwavering Integrity, and People Passion) of Park Place Dealerships
  • Communicate effectively and professionally both verbally and written
  • Function as an effective team member while supporting the efforts and concepts of other departments as needed
  • Sense of urgency
  • Pro-active and self-motivated
  • High school diploma or equivalent
  • Must be at least eighteen years of age
  • Must have a valid driver's license and meet company MVR policy requirements
  • Must be able to pass pre-employment screenings (background and drug test)
Posting ID: 633491127Posted: 2021-06-15Job Title: Service Booker