Perform end to end document and payment processing across all core functions for Public Sector Lockbox, with strong proficiency in all functions (mail receipt, document assembly, image capture, data entry and outbound shipping preparation, etc.). Serve as liaison with other sites to meet data entry production and quality expectations.
As a critical member of the operations team, accountable for meeting or exceeding quality and productivity standards.
Perform the following functions with strong proficiency:
client impacting quality control functions including exception handling and transaction verification
end of day balancing, reconciliation and preparation of client transmissions
specialty functions within the operations process
Perform as a subject matter expert for most functions
Demonstrate high level of focus and attention to detail, ensuring strong quality and minimizing rework
Readily adapts to changes in deadlines and changes in daily work assignments
Safely operate mail center automated equipment; to include troubleshooting and escalation
Expected to escalate observed issues timely and appropriately
Proactively identify opportunities for process improvements yielding increased productivity and efficiency for the operation
Professionally interact and positively collaborate with team members, peers and managers across shifts and sites to ensure client timelines and quality requirements are met
Support higher level tasks as needed
Professionally provide feedback and guidance to other processors related to the quality/productivity output of their work
Assist in the monthly Management Control Assessment review process
Facilitate new hire and cross functional education as needed
Operate within a highly regulated, high security environment; adhere to all departmental and corporate policies and procedures, dress code, client requirements and compliance guidelines
Accept feedback in a constructive manner
Actively engage in cross-site, cross-shift committees and initiatives
Actively contribute to a positive team environment and culture
Embrace change and support business directives
Treat everyone with dignity and respect
Adhere to Citi Values and Code of Conduct
Other duties to support the business as needed
Demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment
Ability to work in a fast-paced team-oriented operation with strict deadlines and service levels
Flexible and adaptable, able to multi-task and prioritize in a high paced processing environment with strict deadlines and service levels
Demonstrated history of working well within a team environment, working towards a common goal requiring respectful communication and teamwork
Excellent attention to detail, targeting straight-through-processing
Intermediate PC Proficiency; including MS Office and Lockbox Applications
Professional written and verbal communication skills
Prior Lockbox, payment processing, banking experience or operations experience
Previous audit and quality control experience preferred
Self-motivated, goal oriented with strong time management skills
Able to work a flexible schedule to accommodate weekends/holidays and additional hours as required
Able to meet the physical demands of the job, lifting up to 40 pounds, performing repetitive bending and lifting related tasks as well as walking and standing for long periods of time
Manual dexterity required, all tasks are repetitive
U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position
Must be able to speak/write/understand English
Must pass an extensive background check including criminal, credit and drug (renewed every 5 years)
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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