Updated 30+ days ago

Bilingual Preferred Work from Home Customer Support Agent

Work-at-home,
Corpus Christi, TX 78415
Wage
12.00-13.00
Full-time

Our Work at Home program is available for qualified residents located in: Alabama, Arkansas, Florida, Idaho, Illinois, Kansas, Mississippi, Missouri, Montana, Nevada, New Mexico, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, and Wisconsin.

Are you looking for dependable employment and a stable income? How about growth opportunities within an established company that promotes exclusively from within? OneSupport offers the ability to Work from Home for qualified applicants that are eager to offer exceptional support for clients. Consistent scheduling and a great online work environment are only the beginning to the many wonderful things about working for a company who has spent years perfecting the Work at Home experience. Come and see for yourself!

Our agents start at $12/hour base pay in training andif you're bilingual in Spanish you will make $13.00 per hour after trainingandhave the opportunity to make up to $600 dollars EVERY MONTH IN BONUSES if you are hitting your performance goals including unit upgrades/sales!You also have the opportunity to select a competitive benefits package (health, dental, vision, life, 401k, paid time off). If you lack previous support experience, we offer on-the-job, multi-week, paid training and continuing education to advance your skills. No certifications or degrees are required! Applicants should have excellent reading, written and verbal communication skills. The position requires regular attendance and punctuality.

Duties include:

  • Provide general account support for clients
  • Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
  • Interact with customers to provide, process, and prioritize information in response to inquiries, concerns, and requests about products and services primarily via inbound calls
  • Research required information using available resources
  • Follow provided processes and procedures
  • Identify and escalate priority issues per client specifications
  • Accurately process and record call transactions using the designated tracking software
  • Stay current with system information, changes and updates
  • Manage time effectively in order to obtain performance criteria objectives
  • Taking consecutive customer calls and talking for the duration of your shift minus any breaks
  • Typing 40+WPM frequently for the duration of your shift minus any breaks
  • Sitting or standing at work-station for the duration of your shift minus any breaks

Qualifications:

  • We will need some bilingual Spanish speakers in each class. Being bilingual isnota requirement.
  • Proper phone, chat, and email etiquette with the ability to speak and write clearly and accurately with proper grammar
  • Interest in or experience with light or soft sales preferred
  • Knowledge of relevant software, computer applications, and related equipment or the ability to learn
  • Multitasking capabilities with ability to react quickly in a fast-paced environment

Requirements:

  • Up-to-date and completed resume
  • Typing test showing 40 WPM or above and at least 80% accuracy
  • Internet speed-test showing over 2 Mbps download speed and 1 Mbps upload speed

If selected for a phone call, you'll also have to undergo a review of your computer's technical specifications to verify that they meet or exceed the technical requirements for the position:

  • Either a desktop or a laptop running an authentic/validated/native copy of Windows 8.1 or 10 or the most current macOS (Macs cannot be more than 5 years old)
  • Processor: If you have a dual core (including single with two logical) you will need at least a 2GHz clock speed base or turbo speed. If you have a quad core or higher you will need at least a 1.6GHz clock speed base or turbo speed.
  • 3GB of RAM
  • Direct/wired internet connection (Cable, DSL, or Fiber), we do not allow wireless connections for work due to potential inconsistency in connection strength
  • A Skype-compatible (hard-wired, not wireless) USB headset
  • At least one 15" or larger monitor (more than one will make things easier)
  • Skype-compatible webcam
Posting ID: 634084123Posted: 2021-06-15Job Title: Bilingual Preferred Customer Support