To serve each guest courteously, quickly and efficiently while adhering to the procedures found in the Guest Service Overview Section of the Operating Standards Manual, the Customer Service in the All Star Training Program and meeting the standards of the Church’s® Operations Review Form. Accomplishes tasks in a timely, clean and orderly manner.
Greets all guests with a sincere smile, making them feel welcome through a cheerful, helpful and respectful attitude. Communicates clearly.
Determines destination of guest’s order.
Takes and fills the guest’s order within company mandated 60 second service time, suggestive selling when appropriate.
Repeats order to ensure order accuracy.
Collects money for the order and delivers order to guest, thanking them and inviting them to return (when expeditor isn’t available). When an expeditor is available, gives guest their receipt, order number, drink cup and thanks them for coming.
Prepare food as needed. This includes, but is not limited to, the preparation of all side food items such as mashed potatoes, coleslaw, French Fries, Okra, pies, and corn on the cob. Employee must also be able to package all the guest’s food items for dine in and to-go orders and hand the orders to the guests.
Immediately attends to any guest service problem or complaint. Notifies manager as needed.
Must be able to receive money and accurately count back change.
Counts register fund assigned at the beginning of the shift. Uses only assigned drawer. Is accountable and responsible for all cash issued and received at their register during their shift. Counts down drawer at end of shift to ensure accuracy.
Keeps all signed meal tickets and coupons.
Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems.
Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer. Uses cash drop box for all bills $20 or larger after counterfeit detector pen has been used.
Ensures that all product-holding times are strictly observed.
Cleans lobby and all restaurant areas as needed.
Keeps service area clean and organized during shift.
Ensures products on the counter or in the display case are properly rotated and attractively displayed. Keeps display case interior and exterior clean at all times.
Stocks the service area with a sufficient supply of napkins, cups, lids, etc. Maintains an adequate supply of iced tea.
Performs all other duties as assigned by Manager in Charge of the Shift.
Physical Demands (minimum qualifications needed to perform the Essential Job Functions)
Lifting requirement – Medium (Lifting 25 to 50 pounds occasionally and 20 pounds or less frequently).
Team Member/Hospitality Clerk must be able to:
Continuously stand on hard floors to package and serve food for up to 4 hours at a time.
Continuously stand and walk on hard floors to/from the kitchen area, stock room, food preparation area, walk-in cooler, and front lines for the duration of shift (6 to 8 hours).
Occasionally to rarely lift and stack 50 pounds of food and supply items from various heights to/from shelving, freezers, coolers, stock rooms, etc and carry items up to 50 pounds to/from the service. area. Frequently lifts and carries food and supply items 20lbs or less throughout the restaurant. Occasionally lift and carry up to 25 pound trash bags out of trash cans and into outside dumpster.
Occasionally push or pull trashcans, brooms, mops, and mop buckets.
Occasionally to frequently climb a footstool or ladder to reach items located on stock shelves, in coolers, freezers, stock rooms, etc.
Occasionally squat or stoop to reach items on low shelves or off the floor.
Continuously handle a variety of shapes and sizes and texture of items which include, but are not limited to, cash, coin, dairy products, produce, condiments, meat/poultry, bulk stock items and paper work.
Continuously use fingers to bilaterally operate point of sale equipment, prepare food, package items, unload boxes, etc.
Continuously communicate with guests, management, and other team members.
Continuously listen to the needs and advice from the managers, team members, and guests in order to be aware of surroundings.
Visually locate items needed, as well as to perform job duties.