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$45.70 - $93.86
Full-time, Part-time
New York, NY 10001
Updated 11 days ago
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Job ID 2021-14231
Category Information Technology - All Openings
Emp Status Regular Full-Time
Hours per Week 35
Shift Days


How you move is why we're here. (R)
Now more than ever.

Get back to what you need and love to do.

The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize

the abundant opportunities for growth and success.

If this describes you then let's talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise

Senior Director

IT Infrastructure


Position Summary

Hospital for Special Surgery (HSS) is conducting a search for an experienced and highly qualified Senior Director of Network Infrastructure - Networks, who will be responsible for delivering high quality, reliable IT Voice and Data Network infrastructure and operations to the company. This position is operationally responsible for ensuring the availability, integrity, and scalability for all IT voice and data systems and infrastructure.

This is a key leadership position who will direct the teams in charge of cloud-based and on-prem data and voice services, unified communications, and local and wide-area network infrastructure. This role also works closely with the CTO and peer IT leaders, including Server Administration, End User Computing, Information Security and Enterprise Applications, to design and execute on the company's technology roadmap. The Senior Director of IT Infrastructure - Networks is a forward-looking technology leader who can develop an infrastructure strategy and drive through to execution and support.

As a member of the IT senior leadership team, and reporting to the CTO, the Senior Director is an influential role, making investment and priority trade-off decisions, negotiating and managing vendor contracts, and recruiting, retaining, and developing high performing teams. The Senior Director will provide vision and leadership to a team that includes full-time employees and contractors.

Key Responsibilities

  • Accountable for a high-performing network infrastructure companywide. This includes, but is not limited to, planning and management of voice communications infrastructure, Contact Center technologies, routing and switching technology, Software Defined Networking, local and Wide Area Networking infrastructure operations and production support, business continuity, and cloud services.
  • Collaborate with the CTO and other technology leaders in and outside of the IT department to develop strategic and tactical solution plans for IT, especially HSS's future technology infrastructure.
  • Conduct strategic and tactical level planning in partnership with peers in IT to develop technical roadmap, and ensure delivery of supportable technology solutions that meet business needs.
  • Partner with the CTO and IT Leadership Team to build and modernize the organizational structure and business processes to support our growth in an increasingly digital world.
  • Manage the evaluation and adoption of emerging technologies including cloud, software defined networking, network security, remote access technologies, load balancers and the latest collaboration technologies.
  • Ensure cost-effective design, development, integration, implementation, testing, and maintenance of new services, equipment and systems in support of business objectives and requirements.
  • Develop and lead a high performing network infrastructure engineering and operations team to ensure the reliable delivery of IT services and operations.
  • Build strong links between the network teams and other functions to create multidisciplinary teams that work together (remove silos).
  • Drive a collaborative culture that values technical depth, accountability, and customer service.
  • Establish, maintain and execute operations procedures that leverage efficiencies and best practices.
  • Oversee service management activities including change and release management, testing, quality assurance and end-to-end technical integration.
  • Oversee the direction of infrastructure investments in collaboration with team members, the CTO, senior management, and partners.
  • Oversee cybersecurity protections on all network infrastructure resources according to policies and standards established by the information security function/CISO.
  • Drive the delivery of major technology and infrastructure projects and service management improvements, ensuring that quality, productivity, and ROI goals are achieved.
  • Implement and maintain controls and monitoring procedures to ensure availability of critical systems, and minimal service interruptions.
  • Develop a vendor management process, for products and services, that delivers utilization optimization, a best-fit vendor mix, and demonstrable savings.


Knowledge and experience:

  • A minimum of 10 years of experience in technology leadership positions with an emphasis on infrastructure services.
  • A strong technical background as a data and or voice network engineer
  • Substantial experience leading, directing and controlling a complex, highly technical network operation or organization.
  • Demonstrated knowledge of current and emerging technologies and the ability to apply those technologies to business needs.
  • A track record of working collaboratively and productively with business partners.

Deep knowledge of:

  • infrastructure
  • system architecture
  • technology life cycle management
  • cloud computing and cloud operations
  • IaaS (public and private cloud)
  • networking
  • storage
  • infrastructure and technology-based security practices
  • application and infrastructure monitoring
  • virtualization
  • database and data center technology
  • business continuity
  • disaster recovery
  • high-availability
  • scalability
  • unified communications
  • automated software-based infrastructure management


  • Demonstrated administrative, financial, project management and vendor management skills.
  • Visible leadership skills and executive presence; can motivate individuals and teams to achieve program and project objectives.
  • Able to attract, develop and retain talent and build high performing infrastructure and operations teams.
  • Ability to establish, implement, and enforce appropriate IT standards and metrics to meet business requirements.
  • A critical thinker: analytical, and focused on continuous improvement.
  • Sets and communicates priorities effectively; able to manage multiple tasks and priorities.
  • A team-player able to support the broader enterprise while delivering upon specific project/line of business requirements.
  • Exceptional ability to lead change using positive and collaborative methods; removes barriers, acts with a sense of urgency, and leads by example.
  • Exceptional service orientation.
  • Vendor negotiations and management.
  • Excellent written and verbal communication skills; able to explain technology solutions to in business terms; an effective listener and communicator.
  • Keen attention to detail.
  • Superior analytical, evaluative, and problem-solving abilities; a strategic thinker


  • Undergraduate degree in computer science, mathematics, engineering, or a related field.
  • An MS, MBA or related advanced degree is a plus.
Posting ID: 635377788 Posted: 2021-10-13 Job Title: Senior Director Infrastructure