The Retail Store Manager ("RSM") is responsible for the overall sales and operational standards of the location that they are assigned to oversee by Live Mobile. Successful RSMs will lead their personnel and drive success across all levels of performance. This position is responsible for the overall sales achievement, customer service results, operational standards, and inventory of the location. The RSM is responsible for ensuring that Retail Sales Consultants ("RSC") and Assistant Store Managers ("ASM") consistently achieve their sales quota/income objectives and meet or exceed goals. The RSM must demonstrate strong leadership skills and develop, implement and manage programs and processes.
Take the lead at the center of where it all happens our retail stores. With almost 150 AT&T stores in the southeast, Live Mobile is one of AT&T's largest authorized wireless retailers in the United States. Combine your retail knowledge and leadership skills to oversee store operations, manage and develop a team and ensure AT&T customers experience our best-in-class services, entertainment and technology. With access to the latest tech and a company that believes in you, there's so much in store for your career.
As the Retail Store Manager ("RSM"), you'll oversee all aspects involved in the daily operation of a retail store. From meeting and exceeding sales objectives, to merchandising and product launches, you'll ensure that customers are provided with an extraordinary experience with our products and services. You'll gain valuable experience coaching a team of retail sales consultants to ensure they meet sales and service goals.
RSM's could earn an average of $55,000 in total compensation in the first year when successfully meeting or exceeding sales goals. Commission is based on meeting outlined sales goals for a given market.
You'll also be eligible for some or all of our amazing Benefits Packages, such as:
Training and Opportunity to grow Supportive team environment Medical/Dental/Vision, Paid Time Off, 401k and more
Not to mention some pretty cool perks such as:
Latest devices and discounts on wireless service plans Using our technology, gain first-hand expertise to share with our customers Discounts on accessories and additional AT&T products and services, meaning you will always have access to the latest gadgets around.
Hard work and dedication is always a good predictor of success at Live Mobile. This can be your first step in moving onward and upward with us. Most Store Managers were once RSCs, most Area Managers were once Store Managers, etc. Accelerate your career growth by taking on some of the biggest challenges to build the best version of your career.
Provide extraordinary customer service by being compassionate towards and understanding their needs Build value by offering tailored and thoughtful solutions to fit each person, family or business Represent our Company and the AT&T brand with the utmost professionalism and courtesy Assist our leaders with store operations and duties Achieve sales benchmarks and milestones (which can lead to incremental bonuses) Excel in selling AT&T's products/services, including entertainment, as we are a full-service lifestyle solution Work with wireless leaders to stand out, serve and succeed within the local community
Customer Experience and Sales
Fully accountable for execution of sales, service and customer experience initiatives in store. Demonstrate the right customer behaviors defined by delivering an extraordinary experience. Consistently demonstrate excellent leadership and coaching skills by inspiring, engaging, and motivating team to succeed. Create a work environment where all employees can excel. Support team and assist with customer transactions, counsel personnel on "opportunities" with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics. Perform role plays with personnel on a regular basis to demonstrate "what right looks like." Be the first point of contact to resolve or escalate any billing/service issues appropriately while communicating discrepancies regarding inventory, fraud, etc. to leadership, Loss Prevention Department and/or HR in a timely manner. Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize sales. Partner with Area Manager and other appropriate parties to successfully launch new products, services or processes. Ensure that employees are properly trained on new products and promotions to sell with confidence.
Remain on sales floor most of the time in order to be available for coaching and developing store personnel. Partner with Area Manager to review headcount forecast plan and staffing. Schedule to properly meet business needs, training and special events such as product launches. Instill a sense of pride and ownership in store appearance -- where all employees understand their store is the face of AT&T to every customer. Review and drive operational compliance of back-office processes, procedures, reports, documentation and policies. Safeguard codes, passwords, and proprietary Company assets. Respond in a timely manner to all communications, requests for supporting information, or corrections to system errors. Ensure timely completion of required training within store. Ensure proper implementation of Live Mobile values, goals, and aspirations within their store to foster an optimum culture of positivity.
Excellent sales skills and demonstrated ability to meet or exceed performance standards. Ability to motivate, lead, and develop others. Ability to work flexible hours, including evenings, weekends and holidays per business needs. Ability to operate a personal computer, wireless equipment, copier and fax. Effective communication, presentation and interpersonal skills. Strong organizational skills with attention to detail. Ability to work at multiple locations within district as needed. Familiarity with wireless terminology and AT&T Mobility systems preferred. Ability to have reliable transportation to assist at other locations within 30 minutes radius from home store when needed.
Education and Experience
6+ months of sales management experience. 3+ years fulltime retail work experience.
Ability to lift up to 10 pounds. Ability to bend, squat and stretch for purposes of inventory and stocking. Requirement to stand for long periods of time in order to provide the best customer service (unless accommodations are required/requested for an employee under the ADA).