Updated 30+ days ago

Retail Team Lead

Lake George, NY 12845

San Clemente, CA Retail


For over a century, New Balance has inspired athletes and communities of all kinds in their pursuit of excellence. We innovate fearlessly, guided by our core values and we are driven by the belief that conventions were meant to be challenged. We seek leaders and pioneers — because there’s no time to wait around for next. At New Balance, We Got Now. ​


Retail Team Leads function as an extension of Store Management, assisting with duties like opening/closing the store, interviewing candidates, and training new hires. On the sales floor they lead by example, demonstrating exceptional customer service and brand representation.




  • Be a positive leadership presence on the sales floor and foster New Balance’s company culture
  • Actively coach associates on the NB GUEST service model
  • Help recruit and interview top tier talent
  • Coordinate volunteer opportunities with store management to build our brand within the communities we serve
  • Train current and new associates on the features and benefits of our products
  • Play an integral part in the execution of inventory management
  • Assist store leadership with opening and closing the store
  • Uphold and communicate visual merchandising and brand standards
  • Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses



  • Must be 18 years of age or older.
  • 2 years’ retail supervisory experience preferred
  • High school diploma or equivalent educational experience
  • Demonstrated leadership ability
  • Strong customer service and verbal communication skills
  • Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays

Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Required qualifications:

  • 18 years or older
  • Legally authorized to work in the United States
  • Available to work: holidays
  • Available to work: weekends
  • Able to comfortably lift 60 lbs
  • Willing to wear face mask

Preferred qualifications:

  • 1+ year of experience in the retail industry
  • At least high school diploma or equivalent or higher
  • Management skills: hiring and onboarding
  • Management skills: conducting performance reviews
  • Management skills: supervising employees
  • Management skills: writing schedules
  • Management skills: resolving customer complaints
  • Management skills: managing employee conflicts
  • Retail skills: point of sale (POS) operation
  • Retail skills: customer service
  • Retail skills: handling returns
  • Retail skills: restocking
  • Retail skills: taking inventory
  • Retail skills: addressing customer complaints
  • Comfortable handling customer complaints
  • Able to stand for duration of shift

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