This position will be responsible for the management of the entire facility and all functional areas of the site’s business operations. The General Manager must have the ability to effectively interact and communicate with management and staff. The General Manager must also act as a leader in the development and motivation of management and staff while creating an environment that encourages ownership and accountability. The General Manager is expected to maintain the quality and ethical standards set by Thunderbolt Indoor Karting.
Oversee daily operations of the business.
Coordinate and develop key performance goals for functions and direct reports.
Work closely with managers to oversee all aspects of site operations of entire facility, including staffing, training, employee relations, repair and maintenance, game operations, site IT, cleanliness, organization, service timing, quality product, cash handling and site administration.
Fully accountable for all aspects of P&L, including achieving annual revenue, profit, return on asset, cost control and inventory control.
Accountable to maximize daily sales and effectively manage costs, labor and cash control.
Work closely with site Chef to oversee culinary operations.
Work closely with Facilities regarding maintenance updates, issues and concerns.
Ensures site reviews are within acceptable standards
Continuously promote safety and sanitation throughout the facility
Responsible to take proactive approach to guest relations, i.e. time spent on floor interacting with guests, table visits, etc.
Ensures the highest level of quality and standards
Ultimately responsible for all aspects of guest relations and the quality of experience delivered to the guest, i.e. product, timing, service, entertainment, excitement, etc.
Empowers management and staff to deliver exceptional service
Ensures guest surveys are within acceptable standards
Responsible for the on-going development of all site managers
Responsible for the development of Leader-in-Training
Responsible for LT training, including monitor scheduling, LT orientation, LT binders, weekly one-on-one’s, respond to trainer/trainee feedback, etc.
Assures leadership and staff morale is maintained at a high level.
Responsible to provide direct and honest feedback to staff regarding individual performance
Establishes operational guidelines for the recruitment and retention of staff.
Three years of General Management experience in high volume environment.
Proven leadership and team skills; ability to motivate and manage all levels of staff and management
Basic understanding of Marketing and Finance
Ability to manage and work within a team-orientated business
Financial analysis and assessment skills
Strong written and verbal skills
Strong presentation skills
Basic computer skills
Experience in high volume F & B and/or FEC Business