Responsible for delivering a “WOW” guest experience by consistently providing quality food, excellent service, and a clean restaurant environment for JACK IN THE BOX guests by performing one or more workstations in accordance with proper procedures and Company food safety, guest service, and cleanliness standards. Regular and prompt attendance is required for this position.
External Service: Models a “guest comes first” attitude; has a genuine smile, and displays a friendly and positive spirit; appreciates guests and makes them feel welcome; is always polite and courteous. Listens and communicates clearly with guests in English or primary language spoken in area of restaurant location. Ensures the timeliness, quality, and accuracy of all orders; conveys a sense of urgency. Handles guest complaints effectively using the say "YES" to the guest model.
Internal Service: Gets along well with other team members and always shows care and respect; demonstrates behaviors that provide for a fun, friendly, clean and safe environment; ensures personal and uniform cleanliness; helps and compliments other team members; makes new employees feel welcome and helps train employees as assigned.
Operating Workstations: Follows JIB procedures and standards in performing all workstation activities.
Guest Service(Dine In/Drive-Thru) – Immediately acknowledges and welcomes guests; takes and clarifies orders, assists guests with menu selection as appropriate; enters order in system, collects money, and makes change; makes sure that guests receive requested condiments; always thanks guests for visiting JIB. Assembles order, works with back-up position to ensure order is prepared timely and accurately, personally hands order to guest. Maintains cleanliness and stocking of work area.
Grill – Reads grill video monitor to identify products that need to be prepared. Prepares menu products, including: warms/toasts/grills bread products, cooks items on grill, operates timers and removes products when timer sounds. Discards ingredients/products that have expired or don’t meet quality standards. Sets up and maintains equipment; keeps workstation stocked; maintains cleanliness of work area, wearing appropriate safety equipment.