Updated 9 days ago

VP/D Digital Collections Strategy & Analytics

Wilmington, DE 19801
Full-time, Part-time
About usOneMain Financial is the country's largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable, and transparent installment loans. Our customers turn to us every day-online and at 1,500 branches in 44 states-to help them take control and improve their financial lives with solutions for debt consolidation, medical expenses, household bills, home improvements and auto purchases. Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want. It's all about doing the right thing-a mission that hasn't changed for more than 100 years.The RoleThe Vice President / Director of Digital Collections Strategy and Analytics is a critical role that will develop and execute on strategies that deepen digital engagement and improve experiences with Collections customers, while pursuing enhanced performance across pre-Collections, Collections and Recoveries.OneMain currently performs collections across multiple channels and uses a combination of local employees at their 1,500 branches and 500+ people across 4 centralized call centers.-This is an exciting opportunity to join a growing team that has developed strong partnerships and working relationships with other key functional areas such as Operations. Additional responsibilities include driving a new agenda containing elements of transformation, optimization and continued R&D. This individual will serve as the voice of collections for our product and technology teams in pursuit of a best in class digital and self-service experience. They will make tradeoffs across collections effectiveness and operational expenses while balancing regulatory and reputational considerations.This ideal candidate will possess the analytics background and strategic acumen to direct a function that draws strategic insights from data using database and statistical analysis tools to inform decisions and support the company's overarching strategic goals relative to loss prevention. They can be successful leading various types of functions or initiatives across multiple disciplines of our business. They bring new ways of thinking, data sources, technologies and capabilities to our business.Key Responsibilities
  • Develop the vision and set of objectives and roadmap for digital Collections agenda
  • Build and manage a learning agenda that enables continuous improvement
  • Develop and optimize strategies that balance collections effectiveness and operational expenses through a combination of analysis, testing and collaboration with partner groups
  • Independently lead the entire project lifecycle for complex analysis, strategies and models
  • Partner with other leaders to define business priorities, align talent and resources and communicate progress to executive management
  • Understand the data environment to appropriately prioritize and set expectations for key reporting, modeling, and analytical priorities
  • Draw conclusions and influence at all levels of the organization
  • Build and lead a high performing team - hiring, developing and leading the efforts of othersQualifications
    • Bachelor's Degree in a quantitative discipline (Engineering, Statistics, Economics, Business Management or Computer Science); Master's preferred
    • 8+ years of experience in consumer lending (preferably in digital servicing or Collections) driving informative risk decisions through analyses; Master's or PHD degrees may offset experience
    • 4+ years of leadership experience, building and prioritizing teams and objectives based on company strategy
    • Advanced analytical skillset using tools such as SAS, SQL, R, Python
    • Innovative and capable of developing creative solutions to complex, data-driven problemsBenefits-Because we want our team members to bring us their very best every day, we believe they deserve the right opportunities and benefits. That's why we packed our comprehensive benefits package for full- and some part-timers with:---- -Health and wellbeing options for team members and their dependents--- -Up to 4% matching 401(k)--- -Tuition reimbursement--- -Continuing education--- -Bonus eligibility---- -Paid time off--- -Paid volunteer time-#LI-SS1
Posting ID: 638512637Posted: 2021-07-19Job Title: D Digital