Customer Service Representative - Monday through Friday Hours
Full Job Description
Looking for a Customer Service Representative role with No Weekends? Want to be home by 7PM each night? VXI Global Solutions is growing with new campaigns in Canton, Ohio providing a premium Monday through Friday shift!
If you want a job that you can build into a career and have opportunity for growth as well as stability, then VXI is the place for you. We are looking for Customer Care Representatives to join our team!
As a Customer Service Representative, you will receive inbound calls from current customers. Customer Service Representatives must be great listeners, empathetic, and have a genuine desire to help resolve customer issues. Customer Service Representatives will be assisting customers in crisis while offering outstanding world class customer service!
For an immediate interview, we allow walk-in interviews. Simply complete an online application (at home or in our office) and come to our office for your interview.
Customer Account Representative Responsibilities:
- Customer Care Representative with Sales will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- Successful Customer Care Representatives are patient, empathetic, and passionately communicative.
- Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
- Your goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
- *Able to submit to a background check and drug test upon offer of employment*
Customer Account Representative Benefits:
- Full Health Insurance (Medical, Dental, & Vision) and 401 options
- Fun Work Environment
- Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran
- Cell phone benefits for employees - $25/month per line for unlimited phone, text and data, up to 5 lines!
- Referral for Life Program ™- Earn a residual bonus of $20 on every pay period for you and your referral. No cap on the amount you refer or referral payouts!
- PTO accrual for all hourly employees!
Job Type: Full-time
Pay: From $12.00 per hour
- Dental insurance
- Health insurance
- Vision insurance
- Monday to Friday
- No nights
- High school or equivalent (Preferred)
- Customer Service: 1 year (Preferred)
- One location
- 18 years or older
- 1+ year of experience in the customer service industry
- At least high school diploma or equivalent or higher