The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store level tasks and performs a variety of tasks related to different areas of the store including food service, point of sale duties, customer service, general housekeeping and other related functions. The CSA ensures an exceptional customer experience for all Royal Farms customers. Duties and responsibilities • Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service) • Support and follow all safety and security initiatives • Ensure the proper execution of assigned foodservice programs and procedures. • Operate the point of sale (POS) and maintain proper cash controls • Adhere to the execution of established Royal Farms rules, policies, procedures, and systems • Complete all side work as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.) • Replenish products and supplies to ensure the store is stocked at all times • Communicate with the leadership team regarding customer requests and vendor-related concerns • Ensuring the compliance of Royal Farms’ policies, procedures, and systems (people, safety, assets, etc.) • Complete other tasks as assigned
The ideal candidate for the Customer Service Associate position must be at least 17 years old and will: • Understand that their team’s success depends on their accomplishments • Possess strong written, verbal, and interpersonal communication skills • Possess organizational skills and decision-making skills • Have earned a high school diploma or GED (preferred) • Utilize basic math skills and basic computer skills • Exhibit acceptance of authority • Be able to lift and carry 50 lbs • Be able to lift, bend, and stand as many as eight hours per day
Employees hired to work overnights start out at a higher rate of pay. Shift start times vary from 10pm - 12am.