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$14.00 - $20.44
Full-time, Part-time
Middleburg, VA 20117
Updated 9 days ago
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POSITION OBJECTIVE

To assist guest's requests for valeting vehicles, providing luggage assistance, and to be knowledgeable of the resorts activities and events in a five star manner. Part of the Overnight Guest Services Agent position also includes parking vehicles safely, attend to guest needs, including but not limited to, guest registration, check-out and cashiering.

ESSENTIAL JOB FUNCTIONS

• Provide luggage assistance to our guests.

• Be able to park and retrieve guest's vehicles in a controlled safe manner.

• Escort and provide Forbes 5 Star and AAA 5 Diamond service to our guests while following the resorts core values and procedures.

• Properly store guest luggage by the correct tagging system and quickly retrieve guest luggage when requested.

• Keeping the front drive, lobby, key closet, and luggage closet clean and organized.

• Delivery of guest room drops as requested by groups or the hotel.

• Proper delivery of guest newspapers.

• Retrieving and shining of shoes for guests as requested.

• Responsible for a clean and neat appearance of self

• Understand all amenities and services offered by the Resort.

• To be conversant with all resort promotional programs (guest related).

• Ability to problem solve and provide follow up.

• Speak with guests in a friendly, warm manner, making them feel welcome to the hotel.

• Operate company, guest and member vehicles both automatic and standard.

• Perform additional duties as required by Management, Bell Captain and/or business demands.

• Retrieve In Room Dining breakfast order forms.

• Take and deliver In Room Dining orders when needed.

• Greet and welcome guests upon arrival.

• Provide guests with information regarding hotel facilities and local attractions.

• Book reservations for those guests who approach the Front Desk.

• Register guests into the computer, verifying reservation, address, and credit information.

EDUCATION/EXPERIENCE

High school or equivalent education required.

Must be 18 years of age or older.

REQUIREMENTS

• Must have a valid driver's license required with no more than 2 moving violations in the last 2 years.

• Manual driving experience preferred.

• Be able to work in extreme weather environments for long periods of time.

• Be physically able to lift, reach, bend, stoop, and able to lift objects weighing up to 60 pounds.

• Be able to work in standing position for long periods of time.

• Be familiar with local area and attractions.

BASIC REQUIRED SKILLS

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.

• Must be able to read and write to facilitate the communication process.

• Requires good communication skills, both verbal and written.

• Must possess basic computational ability.

• Must possess basic computer skills.

• General knowledge of the city where hotel is located and its attractions.

• Extensive knowledge of the hotel, its services and facilities.

PHYSICAL DEMANDS

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

• Must be able to stand and exert well-paced ability for up to 4 hours in length.

• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.

• Must be able to exert well-paced ability in limited space.

• Must be able to lift up to 15 lbs. occasionally.

• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

• Ability to spend extended lengths of time viewing a computer screen.

• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

• Requires manual dexterity to use and operate all necessary equipment.

• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

WORK ENVIRONMENT

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.

• Must be able to change activity frequently and cope with interruptions.
Posting ID: 641693237 Posted: 2021-10-14 Job Title: Guest Services Attendant