The core function of the role is to service and expand Federal Government Agency programs within Citi's portfolio of accounts falling under the GSA SmartPay 3 Contract. Programs include complex Travel, Purchase, Fleet and Integrated card solutions. In addition to relationship building and management across multi-functional client contacts and levels, the job includes cross-selling of additional "Tier 2" products and services with a core focus on growing program spend (e.g. next generation card solutions and improving efficiency of delivering Citi's capabilities and service). Strong knowledge of Commercial Cards operations and Virtual Card solutions is a plus.
The core of the role is to maintain client satisfaction, support and drive program growth initiatives, while at the same time working to create a more efficient program and reducing the cost of service delivery.
The role will require proactive monitoring and management of program metrics to achieve objectives.
Responsible for regular client meetings to identify new card-able solutions, solve problems, maintain service levels and address strategic issues.
Work includes on-site engagement at multiple client locations.
Ability to think analytically and creatively to identify client growth opportunities and to present business cases to senior executives persuasively.
This role requires the engagement and leadership of a diverse set of internal partners to deliver services and solutions and will require leadership of internal partners in a coordinated fashion.
Ability to establish and balance client relationships at both the working level relationships and senior levels concurrently.
Manage cross-functional escalations across Technology, Product and Operations while maintaining a good understanding of both working level and strategic level impacts to the client.
This account management role provides a significant opportunity to work with clients at all levels, problem solve, drive solutions, project manage and help agencies meet their financial operations objectives.
A minimum of 3 years of experience working directly with clients in the Commercial Card and Federal Government
Ability to serve as both an escalation point while also driving client sales dialogue actively.
Experience managing complex relationships with multiple contacts and senior engagement.
Knowledge of financial systems, file exchange, financial reconciliation and financial technology systems.
Candidate must have relationship management skills that can be used in broader coverage and relationship management roles within TTS.
PowerPoint and Excel skills are required for preparation of meeting materials (Quarterly Reviews etc.) and well as analytic skills to identify trends in program metrics.
This role requires strong organizational skills and the ability to plan and execute strategic objectives.
Core competencies would include the ability to understand the technical aspects of commercial cards and as well as strong leadership and project management skills
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