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Front Desk Supervisor- The Kimpton Cottonwood Hotel
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Omaha, Nebraska |
About this job
Property Info
The Kimpton Cottonwood Hotel's roots run deep in Omaha, and in capturing the spirit of the city we call home, we look to our rich heritage to inspire our fresh approach to modern hospitality with a hearty dose of Midwestern charm. Take one look at our revitalized 1920‚ landmark building, an elegant icon of Second Renaissance Revival architecture, and you can sense there are more than a few stories worth discovering inside.
Position Info
The Front Desk Supervisor will assist in the supervision of the front desk staff to ensure guest service and operations meet standards. This position works the front desk as needed, trains staff, and responds to more complex questions and exceptions. Will organize, confirm, process, and conduct guest check-in/out, room reservations, requests, changes, and cancellations. Secure payment, and verify and adjust billing, activate and distribute room keys, process all guest requests and relay messages. Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and exceed all guest expectations.
The Kimpton Cottonwood Hotel's roots run deep in Omaha, and in capturing the spirit of the city we call home, we look to our rich heritage to inspire our fresh approach to modern hospitality with a hearty dose of Midwestern charm. Take one look at our revitalized 1920‚ landmark building, an elegant icon of Second Renaissance Revival architecture, and you can sense there are more than a few stories worth discovering inside.
Position Info
The Front Desk Supervisor will assist in the supervision of the front desk staff to ensure guest service and operations meet standards. This position works the front desk as needed, trains staff, and responds to more complex questions and exceptions. Will organize, confirm, process, and conduct guest check-in/out, room reservations, requests, changes, and cancellations. Secure payment, and verify and adjust billing, activate and distribute room keys, process all guest requests and relay messages. Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and exceed all guest expectations.
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