Updated 30+ days ago

Logistics Specialist

Brighton, MA 02135
Full-time, Part-time

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Description

Who We Are

ButcherBox is a fast-paced, rapidly-growing company headquartered in Brighton, MA. At ButcherBox, we believe in better. That's why we deliver 100% grass-fed, grass-finished beef, free-range organic chicken, pork raised crate-free, and wild-caught seafood directly to our members' doors. All of our products are humanely raised or wild-caught and never given antibiotics or added hormones ever.

We're working to build a world that's better for all, and we're inviting everyone to come along. For us, better means treating our planet with respect. It means improving the lives of animals and the livelihoods of farmers. It means never cutting corners when it comes to doing business. Ultimately, it means better meals, enjoyed together. Our team is made up of people who collaborate and support one another. We're always looking for outstanding people to join our mission!

About the Role

The Logistics Specialist will be responsible for overseeing and optimizing the final mile of our shipping network. Through a combination of data analytics and relationship management, this hire will work on addressing specific issues pertaining to small parcel delivery. Sitting on the Operations & Logistics Team and reporting to the Logistics Lead, they will work closely with ButcherBox customer service and our carrier partners to identify areas of focus that will improve internal KPIs and metrics.

Responsibilities 

  • Manage day to day relationship between logistics team and final mile carriers
  • Communicate with final mile carriers to address both one-off and trending delivery and quality issues
  • Assist customer experience (CX) team on reported logistics and operations issues. Provide long term solutions to member feedback
  • Analyze parcel delivery data to address situations resulting in package reships, refunds, and damages
  • Assist shipment claims team in identifying package failures 
  • Forecast short- and long-term logistics operations. Work closely with internal fulfillment operations in order to achieve output goals 
  • Problem solve issues that may arise during daily operations. Support Operations and Logistics team to ensure issues are handled quickly and amicably
  • Coordinate with fulfillment centers to implement new strategies and improvement projects 
  • Build and maintain relationships with new partners and suppliers

Requirements

  • NOTE: This is a Boston or remote based position, not field-based 
  • 1+ years' experience in Supply Chain/Operations/e-commerce shipping 
  • Advanced Excel skills 
  • Able to work well in both an independent and team environment 
  • Thrives in a member obsessed, fast-paced environment where everyone takes accountability for their work 

Nice-to-haves 

  • BA or similar degree - supply chain focus is a plus 
  • Experience working with (as a user) large amounts of data 
  • Experience with SQL 
  • Experience working with small parcel carriers 

What We Offer

Our Values

ButcherBox strives to maintain a supportive and encouraging environment. We value autonomy and transparency, and allow our employees access to all levels of the organization. We're an equal opportunity employer, and we're proud of the steps we've taken and continue to take to promote diversity and inclusion in our workplace. We're open to remote work, and even encourage our in-office employees to work from home a couple days a week.

*Due to current circumstances regarding COVID-19, all of our employees are working 100% remotely for the foreseeable future

Benefits

  • Health: medical, dental, vision, and life insurance, an employer-funded HSA, and short & long-term disability benefits 
  • Financial: 401(k) with generous employer match, an annual discretionary performance bonus, profit bonus, and equity ownership in the company 
  • Time off: unlimited paid time off policy, an executive team that encourages a good work/life balance 
  • Personal growth: professional development opportunities, including free access to online learning programs 
  • Food: a free Custom Classic ButcherBox each month and weekly lunch reimbursement 
  • Others: subsidized commuter benefits and reimbursement for wellness membership 

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, veteran status, or disability status. We will ensure all individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

Posting ID: 642442682Posted: 2021-07-28Job Title: Logistic Specialist