Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile, dedicated, problem solvers.
Network Engineer - Edge
Responsible for designing and activating network access technologies to include FTTH and DOCSIS environments. Implement and ensure consistent operating, configuration and engineering standards to ensure stable product delivery aligned within company guidelines and expectations. Support System Field Operations to ensure all FTTH and DOCSIS solutions are operating consistently within company specification. Collaborate to the development of the technical solution that is to be implemented in the field deployments.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts enhance the customer service and experience.
Develop and Co-ordinate with system field staff all FTTH and DOCSIS operations and changes of FTTH & DOCSIS devices to ensure unparalleled customer service and experience.
Provide engineering support and direction for new or existing technologies and current operational initiatives.
Evaluates and consults with senior management regarding FTTH and DOCSIS Solutions & Services to ensure an excellent customer experience.
Initiate quality control to ensure consistent operational parameters for optimizing all FTTH and DOCSIS associated equipment to ensure guaranteed customer speeds are delivered at peak usage times 24X7 and there is sufficient data bandwidth delivery at the input to the edge networks does not exceed maximum agreed parameters.
Plan capital budget process for the FTTH and DOCSIS services and solutions, execute approved budget plan.
Plan and implement all necessary maintenance window activities and inform required departments
Performs other duties as requested.
Skills/Abilities and Knowledge:
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
Advanced knowledge of all DOCSIS equipment and solutions.
Advanced knowledge of CCAP and other developing standards.
Advanced Knowledge of DOCSIS Modulation profiles.
Advanced Knowledge of TFTP, TOD, CM files, and other related provisioning elements.
Advanced Knowledge of ONT and OLT PON infrastructures.
Knowledge of access technologies; such as G-PON, XGS-PON, and E-PON.
Knowledge of network system design, development methods, and techniques.
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to supervise and motivate others
Ability to use personal computer and software applications
Comprehensive understanding power systems AC/DC related to equipment installations
Knowledge of Electronic theory
Knowledge of Fiber Optic theory
Knowledge of IP Addressing
Bachelor's degree in engineering or related field, or equivalent experience
Industry and vendor specific certifications and training (Cisco, NCTI, SCTE, BCT/E)
Related Work Experience:
Minimum 4 years in a FTTH and or DOCSIS operating position.
Engineering experience in service provider industry related: - 4 years
Project management experience: - Preferred
Skills /Abilities and Knowledge
Knowledge of multiple FTTH and DOCSIS products and services, ability to manage and stay up to date on all CMTS hardware and software upgrades. Same for associated equipment’s such as gateways etc.
Exposure to moderate noise levels
Travel as required
Being inclusive is simply welcoming you to be yourself!
Being inclusive also means fostering a climate of trust and respect, and encouraging diversity and equity for every candidate wanting to be part of the Cogeco team.
Being inclusive allows us to reduce barriers in the workplace and to take actions to enable accessibility for all!
Being inclusive is more than a word, it's our commitment to you!
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at email@example.com