At Hilton Grand Vacations, our commitment to excellence is recognized and celebrated by some of Hawaii’s best accolades, including the recent award for Top Vacation Timeshare in Oahu in Hawaii Magazine’s 2021 Reader's Choice Awards.
What will I be doing?
Provide excellence in cleaning services to guest and owner units, offices, lobby, and common areas throughout the property. Commitment, dedication to our Spirit of Service, and a professional image is always expected to be displayed towards our guests and team members.
Promptly respond to requests from guests and other departments, including information about resort services, activities, and local attractions
Ensure that all items delivered to the guest rooms are clean and in working order
Identify and report preventative or other maintenance issues in public areas or guest rooms
Remove used and replace with new all linens, towels, and necessary products and supplies Transport clean and dirty linen to and from Operations and the Buildings
Properly maintain work carts/stations to optimize appearance and efficiency
Ensure resort follows all federal, state, and local laws, including OSHA
Cleans guest corridors, landings, stairwells, delivers guest requests, vacuuming, carpet cleaning, and heavy cleaning of all assigned units, offices, and public areas in compliance with all standards of quality and productivity
Reports suspicious activity to the Security Department
Ensures all assets and supplies for the department are securely stored at all times in a neat and orderly fashion
Assists management in maintaining an accurate inventory of linen and supplies
Promptly turns in all lost and found items after being accurately tagged and identified
Follow daily assignments
Properly utilizes the key Traka box system and adheres to the “Resort Issued Key Policy”
May be required to do other duties and special projects as assigned by Housekeeping Management
What are we looking for?
A team-first attitude!
To fulfill this role successfully, you'll need to possess the following minimum qualifications and experience:
Adapt communication style to suit different audiences, efficiently communicating with supervisors, coworkers, and guests in English
Perform job functions with attention to detail, speed, and accuracy
Work in a fast-paced and sometimes stressful environment, flexible with spontaneous demands from guests
Follows company’s philosophies, policies, and procedures and able to effectively communicate them to appropriate departments
Physically able to work from a ladder, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals
Work in various environmental factors such as humidity, heat, cold, dust, and noise
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.