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17.00 - 20.00
Full-time, Part-time
405 - 01826, Dracut, MA 01826
Updated 19 days ago
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Objective: We are seeking a high energy addition to our team who enjoys an ever-changing and fast-paced work environment!
This positions primary objective is to schedule CAREGivers who are well matched with our Clients to ensure the highest quality of service. 

Compensation $19-22 pr hour
  • Monthly / Quarterly / Yearly Awards Achievable
  • Payactiv eligibility
  • Telecommute possible

Team Member characteristics are:
  • Must be an excellent problem solver with a great personality who listens effectively and fits into a mission-oriented culture.
  • Must be VERY organized and be proactive vs. reactive in approaching their work.
  • Must be coachable, adaptable, resilient and comfortable with change.
  • Must have the ability to work independently and seek out solutions and knowledge using provided resources.
  • Must be firm, fair and consistent and compassionate.
  • Must have the ability to establish good working relationships with office colleagues, clients, and CAREGivers.
  • Must be patient and congenial with a great phone presence.
  • Must have good computer skills and be a self-learner.
  • Must have the availability to work occasional evenings and weekends when required.
  • Must present a professional appearance and demeanor in the office.
  • Knowledge of the senior care industry or social services is a plus.
Primary Responsibilities:
  • Create and maintain client and CAREGiver matrix with an emphasis on creating high-quality matches and the development of extraordinary relationships.
  • Continuously monitor the schedule for efficiency and modify to ensure a quality experience for both clients and CAREGivers.
  • Recognize and capture opportunities to increase service hours to enhance quality care.
  • Monitor, mediate and log all client and CAREGiver activity utilizing the software system.
  • Seek out best practices for ultimate time management efficiency.
  • Communicate shift changes with Clients, CAREGivers, and internal staff and follow up on issues to prevent and resolve problems.
  • Enter and maintain accurate client and CAREGiver records in our software system.
  • Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
  • Answer incoming calls in a friendly, professional and knowledgeable manner.
  • Maintain regular attendance at the office to execute job responsibilities · Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients, and family members.
  • Follow up with all client and CAREGiver issues to ensure their problems are resolved. 
  • Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.
  • Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
Secondary Responsibilities:
  • Participate as needed in all CAREGiver meetings
  • Share in paid after-hours on-call responsibilities
  • Attend Quarterly Training
Education/Experience Requirements:
  • High school graduation or the equivalent at the minimum.
  • Prior Caregiving experience.
  • One year of related business experience or an equivalent combination of education and work experience may be considered.
  • Strong computer skills or ability to quickly learn ClearCare platform.
  • Must possess a valid driver's license.
  • Strong analytical skills.
This job is perfect for someone who loves to problem solve, matching the needs of clients with the perfect CAREGiver can be challenging, are you up for it?

Each Home Instead franchise is independently owned and operated.

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