Updated 30+ days ago

Customer Service Representative- SurePayroll ACT NOW to earn a $4500 bonus!

Saint Petersburg, FL 33701
Similar jobs pay
$9.02 - $13.27
Full-time, Part-time

Customer Service Representative- SurePayroll ACT NOW to earn a $4500 bonus!
Customer Service/Operations FL - St Petersburg CUS-21-01811

Description

If hired, you will be eligible for a $4500 sign-on/retention bonus!

Provide an exceptional service experience for SurePayroll customers handling incoming contacts from current clients regarding payroll, tax and ancillary services.

  • Handles inbound calls and online chats with SurePayroll clients in a contact center environment, helping clients with items such as: payroll processing issues and questions regarding their account information to ensure timely and accurate payroll processing.
  • Troubleshoot payroll issues with clients such: as wage and hour reporting, deductions and benefits, assist with account setup for banking, employees and account administrator information to assist clients in running payroll that day.
  • Researches client issues and partner with other Customer Service, Tax, Payroll Operations and Finance team members to resolve issues affecting clients' accounts.
  • Notate client contact in SalesForce.com system to document issues with their account and ensure that others servicing the client understand the interactions that have preceded the current issue.
  • Continually builds payroll and SurePayroll systems knowledge through a mixture of classroom training, self-guided learning and research (such as on www.irs.gov) to better serve our clients.
  • Treats customers in a friendly and helpful manner, building confidence in our service and ability to help them resolve their issue(s).
  • Manages call and hold time service levels to increase our ability to service all incoming contacts and provide excellent service for each caller/chat client.
  • Makes efficient use of time out of the call/chat queue to complete necessary paperwork, conduct research into client inquiries and contact clients to provide resolution if necessary.

Requirements
  • Associate's Degree - Preferred
  • 3 years of experience in A customer service or contact center environment.
  • 1 year of experience in Customer service or contact center environment or high school diploma.

Our Commitment

Paychex is dedicated to fostering a culture of intentional Inclusion and Diversity (I&D). Our valued employees and commitment to I&D is the essence of our internal and external success. Inclusivity is a key value of our corporate culture and is exemplified through our reputation as a top employer for employee development, diversity, and ethics, as well as a focus on fairness in recruitment, selection, and decision making.

Click here for more information on our corporate social responsibility.

Open Date 07/19/2021

Category Customer Service/Operations

Full-Time/Part-Time Full-Time

Is this a bilingual position? No

More than just a paycheck.

We hold a strong commitment to our culture. Here you will find a company that rallies behind its values and builds its strategies around them.

Click to Learn More

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Posting ID: 644719895Posted: 2021-07-21Job Title: Customer Service Representative Surepayroll