Medical Customer Service - DME - Full-time

We are looking for a customer-oriented service representative that speaks both ENGLISH & SPANISH. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Job Description:

· 1st response to all incoming calls

· Work with insurance, physician's office for proper documentation,

· IE: Rx, referrals, authorizations, discharge documents

· Verify that all paperwork is completed on each order and properly executed.

· Troubleshoot some products over the phone with nursing staff on site.· Build a relationship with Case Managers, Nursing staff, and personal customers

· Among the duties are: providing product and service information and resolving customer complaints by pinpointing problems; offering solutions, corrections, or adjustments; and following up to ensure customer satisfaction.

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Preferred Qualifications:

- Speak, read & write in both English & Spanish

· Superior Customer Service skills

· Strong Communication skills

· Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel

· Ability to multitask, work well under pressure, remain positive and flexible, perform duties on time and follow up/ follow through to ensure accuracy

· Health Insurance, In-home Medical Supply knowledge

Job Type: Full-time