Retail Store Manager - AT&T - Full-time

Retail Store Manager is responsible for store profitability, sales, customer experience and leading/supervising/coaching all Retail sales Consultants. Store manager will inspire and engage employees through motivation and leading by example. Mobily encourages community involvement- we look to our leaders to understand the communities and customers that they serve. We offer a rapid pace in an ever changing industry. Strategic thinkers that champion change will thrive in this people focused sales- centric environment.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Ability to deliver extra ordinary Customer Experience and Sales Attainment externally, and internally.
• Fully accountable for store implementation of The AT&T Retail Promise
• Fully accountable for execution of sales, service and customer experience initiatives in store
• Supervise store personnel to: Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity
• Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience
• Ensure every seller follows the Mobily Retail Experience and executes on all Learned Key Behaviors at all times:
• Consistently demonstrate excellent leadership and coaching skills
• Create a work environment where motivated people can excel
• Oversee Store floor experience -- Act as Floor General
• Own Customer Coordination, Welcome and Wait Time process
• Support Team and assist with customer transactions
• Coach and counsel personnel on "opportunities" with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance
• Perform role plays with personnel on a regular basis to demonstrate "what right looks like"
• Facilitate weekly personnel training/educational sessions
• Monitor the Customer Feedback Tool on a daily basis
• Resolve or escalate appropriately any billing or service issues
• Employee Leadership and Development