A TGI Fridays Host/Hostess presents a positive first impression of TGI Fridays friendliness, excellent service and high standards. The Host/Hostess also greets guests upon arrival, ensures the guest dining experience is excellent and bids guests farewell as they leave.
Specific responsibilities of the Host/Hostess include:
-Greet incoming and departing guests warmly with a genuine smile and eye contact.
-Uses visual cues to seat guests in either the bar or dining area depending on their preference.
-Informs guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff.
-Promptly answers incoming calls to the restaurant and provide appropriate service.
-Manages the flow of guests into the dining and bar areas, provides accurate wait times to incoming guests if appropriate.
-Tends to special guest needs and requests.
-Follows all relevant brand standards to deliver Fridays Service Style.
-Observes guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensures the drink is refilled prior to getting back to the door).
A TGI Fridays Host/Hostess must be able to carry natural conversation with guests without sounding scripted or intrusive.
Additional specific requirements for the Host/Hostess include:
-Must be able to read menus
-Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
-Must be able to clearly communicate guests' needs to Servers, Bussers, Managers, etc.
-Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests
-Must be able to walk and stand during the entire shift
-Must be able to reach, bend, stoop and wipe
-Must be able to articulate clear greetings and farewells to guests
-Must be able to understand requests for assistance
-Must be able to carry trays or supplies (10-30 lbs.)
DISCLAIMER: THIS CONTENT REPRESENTS THE ROLE OF A TGI FRIDAYS INC. EMPLOYEE. YOU ARE APPLYING TO A FRANCHISE LOCATION WHERE FRANCHISEES MAY INCLUDE DIFFERENT OR ADDITIONAL REQUIREMENTS. PLEASE VERIFY ACTUAL REQUIREMENTS DURING THE INTERVIEW.
Ability to Lift
Ability to Stand 6-8 Hours